Azure AI for Contact Centers

Deliver human-like experiences with Gen AI powered customer interactions. Experience lower costs, better customer experience, quick response time and real-time insights.

Get Started

Do you think your call center suffers from inconsistent answers, language barriers, increasing operational costs, and long wait times? These are the most common challenges grappling the contact centers across the globe. Over time, these issues can lead to a loss of customers, impact revenue and hamper the brand reputation.

Being a Microsoft Partner, Saxon leverages Azure AI services to deliver cutting-edge Generative AI solutions for call centers. Utilizing the power of Azure AI, including its advanced machine learning models and large language models, Saxon provides tools that enhance operations by automating routine tasks and assisting agents in real-time. Enhance customer interactions, empower your agents, and unlock actionable insights to drive business success.

According to Mckinsey’s research, one of the call center companies increased problem resolutions by 14%, and reduced call handling time by 9% by implementing Gen AI in its process. Moreover, Gen AI implementation could boost productivity by 30% -40% of current operational costs.

Modern business apps what’s in it for you?

Automated Customer Support

Harness the power of Azure AI with Saxon to effortlessly handle customer queries, deliver instant information, and resolve issues autonomously. By reducing the workload on human agents, our solution ensures 24/7 support availability and significantly decreases response times.

Real-Time Agent Assistance

Empower your call agents with Azure AI tools that provide real-time support during customer interactions. By offering relevant information, suggesting responses, and summarizing conversations, our AI integration enhances agent productivity and improves key metrics such as average handling time and post-call tasks.

Sentiment Analysis

Utilize Azure AI to analyze customer sentiments in real-time, discerning emotions from voice patterns and language choices. This capability allows agents to tailor their responses appropriately, whether de-escalating tense situations or enhancing positive interactions, fostering more empathetic customer engagements.

Quality Assurance and Training

Drive excellence in customer service with Azure AI's comprehensive analysis of every interaction. From ensuring adherence to quality standards to identifying training needs, our solution converts conversation transcripts into actionable insights. This approach facilitates objective performance evaluations, supports continuous improvement, and customizes training programs based on real-world scenarios.

Personalized Customer Experience

Leverage Azure AI to understand and respond to customers' emotions, enabling personalized communication strategies that enhance satisfaction and foster loyalty. By adapting interactions based on individual preferences and behaviors, we help your contact center forge deeper connections with customers and deliver exceptional service experiences.

Predictive Analytics

Stay ahead of customer needs with Azure AI-powered predictive analytics that forecast behavior and preferences. By anticipating future demands, your contact center can optimize resource allocation, proactively address issues, and elevate overall customer satisfaction levels.

Transform Your Contact Center with Saxon and Azure AI

Empower your customer service with cutting-edge AI solutions. Enhance efficiency, boost satisfaction, and build loyalty with Saxon’s expertise in Azure AI.

integrate Azure AI into your organization

How do we integrate Azure AI into your organization?

Integration with Existing Systems

Integration starts with analyzing your existing infrastructure. Whether it is your ticketing platform, CRM or telephony systems, our team will integrate Azure AI tools seamlessly in your existing system. We ensure compatibility, maintain data security, and enable smooth workflow transitions.

Training and Development

We train Azure AI models with historical data and continuously update them with new interactions, ensuring regular updates of datasets, monitoring AI performance, and refining algorithms. We help your team members to understand how to use AI enabled processes.

Scalability, customer privacy, and compliance

We implement scalable AI solutions that can scale with a growing customer base and interaction volume. We comply with all data protection guidelines and regulations and make sure that we follow customer data privacy.

What will you get with our Azure AI for your contact center?

Cost Reduction

Automating mundane activities can lower your operational and per-call costs and reduce the requirement for additional human labor to manage tasks.

Triage and troubleshoot

Cut short the time to resolve with the ability to handle large volumes with ease.

Improve Efficiency

Increase the agents' productivity and provide faster resolution of the customers' queries.

Customer Satisfaction

Achieve Higher satisfaction rates through personalized and efficient interactions.

Quality Improvement

Get consistent quality control and better training for your agents.


Enables you to handle increasing interaction volumes without compromising service quality.

Copyright © 2008-2023 Saxon. All rights reserved | Privacy Policy

Address: 1320 Greenway Drive Suite # 660, Irving, TX 75038

Archana Aila

Archana Aila

Position Here

With 2 years of hands-on experience in Power Platform, I’ve excelled in developing and implementing solutions for businesses, harnessing the power of Power Apps, Power Automate, Power BI, and Power Virtual Agents to streamline processes and enhance productivity. My proficiency extends to crafting custom applications, automating workflows, generating data insights, and creating chatbots to aid operational efficiency and data-driven decision-making.

With an intermediate knowledge in Azure cognitive services, incorporating them into Power Platform use cases to innovate and solve complex challenges. My expertise in client engagement and requirements gathering, coupled with effective team coordination, ensures on-time, high-quality project deliveries. These efforts have yielded significant accomplishments, solidifying my role as a valuable asset in this field.

Palak Intodia

Palak Intodia

Position Here

I am a tech graduate with a strong passion for technology and innovation. With three years of experience in the IT industry, I’ve been on a continuous journey of professional growth and skill development. My expertise lies in Power Apps and Automate, where I’ve had the privilege of contributing to multiple successful projects.

I’m dedicated to delivering results that not only meet expectations but also drive the success of the projects I’m involved in. I’m committed to my ongoing professional development and the pursuit of excellence.


Roshan Jaiswal

Position Here

With nearly 2 years of dedicated experience in Power Platform technology, my expertise lies in crafting customized business solutions using Power Apps and Power Automate. I excel in identifying intricate business requirements and translating them into innovative, user-friendly applications. My daily tasks involve meticulously deploying applications across diverse environments and harnessing the full potential of the Microsoft ecosystem within business applications.

I have proven my adaptability by consistently meeting the demands of creating responsive and scalable applications. Also seamlessly integrating complex workflows and data sources, ultimately enhancing operational efficiency and driving sustainable business growth.


Sugandha Chawla

Position Here

Sugandha is a seasoned technocrat and a full stack developer, manager, and lead. Having 8 years of industry experience, she has been able to build excellent working relationships with all her customers, successfully establishing repeat business, from almost all of them. She has worked with renowned giants like Infosys, Ernst & Young, Mindtree and Tech Mahindra.

She has very diverse and enriching work experience, having worked extensively on Microsoft Power Platform, .NET, Angular, Azure, Office 365, SQL. Her distinctiveness lies in the profound domain knowledge, managerial skills, and process mastery, that she additionally holds, as a result of possessing a customer facing role, working with different sectors, and managing and driving numerous critical executions, single-handedly, end to end.

Vibhuti Dandhich

Vibhuti Dadhich

Position Here

Vibhuti, a Power Platform technology evangelist, has passionately embraced the transformative potential of low-code development. With a background that includes experience at EY and Wipro, she’s been a trusted advisor for clients seeking innovative solutions. Her expertise in unraveling complex business challenges and crafting tailored solutions has propelled organizations to new heights.

Vibhuti’s commitment to staying at the forefront of technological advancements and her forward-thinking approach have solidified her as an industry thought leader. Her mission is to empower businesses to thrive in the digital age, revolutionizing operations through the Power Platform.

Ruturaj Kulkarni

Ruturaj Kulkarni

Position Here

With 8 years of dedicated expertise in the IT realm, I am a seasoned professional specializing in .NET technologies and Microsoft Azure Cloud. My journey encompasses a profound understanding of software development using the .NET framework and a robust command over Azure’s cloud ecosystem. Throughout my career, I’ve demonstrated a knack for crafting scalable and efficient solutions, leveraging the power of cloud computing.

My passion lies in staying at the forefront of technological advancements, ensuring that my skills align seamlessly with the dynamic landscape of IT. Ready to tackle challenges and drive innovation, I bring a wealth of experience to any project or team.