Digital transformation in the workplace
AI and ML, Technology / August, 24 2022

Now, more than ever is time for chatbots in digital transformation journey

Technology and its deployment in the workplace are progressing at a faster pace than ever before. Today, we can see the impact of digital adoption and digital transformation on every firm and its workforce. Any organization, regardless of size, is benefited from digital transformation.

As we are aware, Digital transformation is not a new topic. Organizations have been on the digital transformation mission for over three decades now. They started with digitization, then moved on to digitalization, and now to digital transformation. Digital transformation equips your organization with digital technologies in all aspects, including work culture. This transition substantially alters how the organization operates. Research shows that at a CAGR of 16.5%, the global market for digital transformation will reach $1009.8 billion by 2025.

Gartner predicts that 

  • 91% of businesses are planning to implement some form of digital initiative
  • 87% of senior business leaders are prioritizing digitalization.

With so much light on digital transformation, It might be complex for you to implement digital transformation strategies in every area of the organization, but it is worthwhile to perform. It is a comprehensive process that practically benefits every aspect of a company. It assists organizations in simplifying operational procedures and enhancing partnerships. 

Here you can find how digital transformation can assist in revolutionizing your workplace in numerous ways so that you can get started right off the bat.

Digital transformation in the workplace

Most companies will likely focus on the technological aspect of digital transformation rather than the transformation aspect. Digital transformation entails more than just procuring the appropriate software but attaining transformation at the cultural level. Digital transformation is ultimately about effective internal communication and knowledge sharing. The purpose is to enhance employee engagement and improve the way the teams collaborate.

The potential of modern transformation is to help organizations adopt technologies to create value for stakeholders, employees, and customers in the long run. Furthermore, it intends to develop and acquire procedures that can quickly adapt to changing conditions.

We are in a fast-changing world, and the transformative applications constantly transform the workplace. In an organization, multiple teams work together to reach one goal. Digital transformation can enhance this collaboration. The collaboration across organizations and current methods of connecting with consumer bases and creative practices will provide businesses with helpful information.

Most significantly, digital transformation enables corporate operations such as human resources or finance to migrate from traditional methods. Employees can now automate aspects of the business brought about by technological improvements. For instance, Payroll automation allows executives to focus on other possibilities than manually performing for every employee, which can be tedious and prone to errors.

Few other benefits of digital transformation include
  • The effortless partnership among teams
  • The rise in productivity of the employees
  • Improved data insights for stakeholders
  • Agility and adaptability
  • Enhanced client support
  • Increased revenue
  • Increased precision
  • Enhanced employee interaction

When you work towards the digital transformation in the workplace, concentrate on reducing the complexity of operational processes and other activities to help employees improve their productivity and spend their valuable time on other tasks. One significant technological improvement is the Automated conversation. It is more significant than ever in chatbots, conversational agents, virtual assistants – whatever term you call them.

Chatbots for Internal Employees

Organizations can use chatbots for internal communication to enhance the performance of support operations. We have seen the chatbots on customer-facing websites providing speedy and automatic responses to most online questions. However, it is essential not to underestimate the importance of chatbots for internal employee use.

AI-powered chatbots can improve the user’s experience and efficiency and helps to save time and energy for performing other tasks. As a consumer-facing tool, chatbots are incredibly effective in lowering support costs, increasing customer engagement, and the number of successful digital transactions. Internal users can deploy the same AI software to achieve the goals and objectives of the company.

Here are the areas you can use chatbots inside the organization.

HR support functions  chatbots can answer and assist employees with questions, from How to file tax reports? To the basic How to set a new password? All kinds of questions instantly, saving time and energy for the employees. Natural language processing in chatbots helps the user quickly find the answer that best matches the goal. The chatbot can deliver personalized, accurate responses to the employee in a fraction of a second when layered with dialogue flows that indicate various discussion pathways.

Onboarding process – In the onboarding process, where employees have to fill multiple forms and enter the same data repeatedly, chatbots can ease this process. The manager just needs to submit the relevant information to the bot through a simple chat if the chatbot is programmed to register and onboard the new employee utilizing APIs.

Daily tasks assistance – With the help of chatbots, employees can quickly complete the less complex and time-consuming tasks like scheduling meetings, booking meeting rooms, and all other daily tasks in a few chats with the bot.

AI-Powered Virtual Assistants for Employees

Virtual assistants are AI-powered software applications that can comprehend and respond in conversational language. Gartner predicts that 50% of knowledge workers will use virtual assistants by 2025. The implications of virtual assistants remained restricted earlier. Current Natural Language Processing (NLP) breakthroughs have transformed them into a genuine workplace resource. You can use virtual assistants in all the areas inside the organization. Organizations are aware of bots in the context of customer service but dismissing them as just automated assistance in one area will limit their capabilities. Because of their capacity to expedite procedures, integrate online data sources, and respond to you at any time and location, virtual assistants are not only efficient but also fun – in short, the ideal digital companions.

Departments like IT helpdesk can use virtual assistants since they can reply to employee inquiries, automate critical aspects of IT assistance, and transfer issues to human agents when necessary. They give employees the answers they need when they need them, allowing management to focus on complicated issues and strategic growth rather than day-to-day concerns.

AI-powered digital assistants can access diverse business data sources at the same time, empowering employees with answers and automating procedures without forcing them to switch between applications. It can ultimately increase the overall productivity.

Benefits include

  • Employees and management save time.
  • Helps to streamline operations.
  • Provides Alerts and Smart Notifications to employees.
  • Responsive and attentive
  • Improves Employee Satisfaction
  • Connects Humans and Technology

Digital assistants analyze patterns in user behavior to continually improve themselves and deliver more accurate suggestions – this distinguishes them as “smart.” They proactively give information when required by learning about employees’ requirements in several scenarios – at their workstations in front of a computer, working from home on their tablets, or on the road through voice command. Chatbots can also provide information and insights into employees’ most often asked topics, assisting management in improving policy planning and addressing staff difficulties. And if there is one thing that makes employees happy, it is a system designed with them in mind and adapted to meet their changing demands. So when you plan to take your digital transformation journey, start with the workplace as it can significantly enhance the employees’ productivity, and increased productivity denotes increased value to the organization.

At Saxon, we help organizations move up the ladder in their digital transformation journey by strategically approaching your business challenges so that you can get the maximum benefit. If you want to start your journey today, contact us now.

Get in Touch

Newsletter

Stay up-to-date with our latest news, updates, and promotions by subscribing to our newsletter.

Copyright © 2008-2023 Saxon. All rights reserved | Privacy Policy

Address: 1320 Greenway Drive Suite # 660, Irving, TX 75038

Archana Aila

Archana Aila

Position Here

With 2 years of hands-on experience in Power Platform, I’ve excelled in developing and implementing solutions for businesses, harnessing the power of Power Apps, Power Automate, Power BI, and Power Virtual Agents to streamline processes and enhance productivity. My proficiency extends to crafting custom applications, automating workflows, generating data insights, and creating chatbots to aid operational efficiency and data-driven decision-making.

With an intermediate knowledge in Azure cognitive services, incorporating them into Power Platform use cases to innovate and solve complex challenges. My expertise in client engagement and requirements gathering, coupled with effective team coordination, ensures on-time, high-quality project deliveries. These efforts have yielded significant accomplishments, solidifying my role as a valuable asset in this field.

Akash Jakkidi

Akash Jakkidi

Position Here

I am committed to resolving complicated business difficulties into simplified, user-friendly solutions, and I have extensive experience in Power Apps development. I thrive in integrating cutting-edge technology to optimise process efficiency, leveraging intermediate knowledge in Azure, Cognitive Services, and Power BI. My interest is developing dynamic apps within the Power Apps ecosystem to help organisations achieve operational excellence and data-driven insights.

As a tech enthusiast, my passion for innovation leads me to constantly explore new ideas and push the frontiers of what is possible, assuring significant contributions to our technological world.

Palak Intodia

Palak Intodia

Position Here

I am a tech graduate with a strong passion for technology and innovation. With three years of experience in the IT industry, I’ve been on a continuous journey of professional growth and skill development. My expertise lies in Power Apps and Automate, where I’ve had the privilege of contributing to multiple successful projects.

I’m dedicated to delivering results that not only meet expectations but also drive the success of the projects I’m involved in. I’m committed to my ongoing professional development and the pursuit of excellence.

Roshan

Roshan Jaiswal

Position Here

With nearly 2 years of dedicated experience in Power Platform technology, my expertise lies in crafting customized business solutions using Power Apps and Power Automate. I excel in identifying intricate business requirements and translating them into innovative, user-friendly applications. My daily tasks involve meticulously deploying applications across diverse environments and harnessing the full potential of the Microsoft ecosystem within business applications.

I have proven my adaptability by consistently meeting the demands of creating responsive and scalable applications. Also seamlessly integrating complex workflows and data sources, ultimately enhancing operational efficiency and driving sustainable business growth.

Sugandha

Sugandha Chawla

Position Here

Sugandha is a seasoned technocrat and a full stack developer, manager, and lead. Having 8 years of industry experience, she has been able to build excellent working relationships with all her customers, successfully establishing repeat business, from almost all of them. She has worked with renowned giants like Infosys, Ernst & Young, Mindtree and Tech Mahindra.

She has very diverse and enriching work experience, having worked extensively on Microsoft Power Platform, .NET, Angular, Azure, Office 365, SQL. Her distinctiveness lies in the profound domain knowledge, managerial skills, and process mastery, that she additionally holds, as a result of possessing a customer facing role, working with different sectors, and managing and driving numerous critical executions, single-handedly, end to end.

Vibhuti Dandhich

Vibhuti Dadhich

Position Here

Vibhuti, a Power Platform technology evangelist, has passionately embraced the transformative potential of low-code development. With a background that includes experience at EY and Wipro, she’s been a trusted advisor for clients seeking innovative solutions. Her expertise in unraveling complex business challenges and crafting tailored solutions has propelled organizations to new heights.

Vibhuti’s commitment to staying at the forefront of technological advancements and her forward-thinking approach have solidified her as an industry thought leader. Her mission is to empower businesses to thrive in the digital age, revolutionizing operations through the Power Platform.

Ruturaj Kulkarni

Ruturaj Kulkarni

Position Here

With 8 years of dedicated expertise in the IT realm, I am a seasoned professional specializing in .NET technologies and Microsoft Azure Cloud. My journey encompasses a profound understanding of software development using the .NET framework and a robust command over Azure’s cloud ecosystem. Throughout my career, I’ve demonstrated a knack for crafting scalable and efficient solutions, leveraging the power of cloud computing.

My passion lies in staying at the forefront of technological advancements, ensuring that my skills align seamlessly with the dynamic landscape of IT. Ready to tackle challenges and drive innovation, I bring a wealth of experience to any project or team.

Sija Kuttan

Sija Kuttan

Vice President - Sales

Sija.V. K is a distinguished sales leader with a remarkable journey that spans over 15 years across diverse industries. Her expertise is a fusion of capital expenditure (CAPEX) machinery sales and the intricacies of cybersecurity.

Currently serving as the Vice President of Sales at Saxon AI, Sija adeptly navigates market dynamics, client acquisition, and channel management. Her distinguished track record of nurturing strong relationships, leading diverse teams, and driving growth underscores her as an adaptable and seasoned sales professional.

Gopi Kandukuri

Gopi Kandukuri

Chief Executive Officer

Gopi is the President and CEO of Saxon Inc since its inception and is responsible for the overall leadership, strategy, and management of the Company. As a true visionary, Gopi is quick to spot the next-generation technology trends and navigate the organization to build centers of excellence.

As a digital leader responsible for driving company growth and ROI, he believes in a business strategy built upon continuous innovation, investment in core capabilities, and a unique partner ecosystem. Gopi has served as founding member and 2018 President of ITServe, a non-profit organization of all mid-sized IT Services organization in US.

Vineesha Karri

Vineesha Karri

Associate Director - Marketing

Meet Vineesha Karri, the driving force behind our marketing endeavors. With over 12+ years of experience and a robust background in the B2B landscape across the US, EMEA, and APAC regions, she is pivotal in setting up high-performance marketing teams that drive business growth through a transformation based on new-age marketing practice.

Beyond her extensive experience driving business success across Digital, Data, AI, and Automation technologies, Vineesha’s diverse skill set shines as she collaborates with varied stakeholders across hierarchies, cultivating a harmonious and results-driven workspace.

Sridevi Edupuganti

Sridevi Edupuganti

Vice President – Cloud Solutions

Sridevi Edupuganti is an innovative leader known for strategically enhancing business opportunities through technology planning, orchestrating roadmaps, and guiding technology architecture choices. With a rich career spanning over two decades as a Senior Business and Technology Executive, she has driven teams to empower customers for digital transformation.

Her leadership fosters democratized digital experiences across enterprises. She has successfully expanded service portfolios globally, including major roles at Microsoft, NTT Data, Tech Mahindra. Proficient in diverse database technologies and Cloud platforms (AWS, Azure), she excels in operational excellence. Beyond her professional achievements, Sridevi also serves as a Health & Wellness coach, impacting IT professionals positively through engaging sessions.

Joel Jolly

Joel Jolly

Vice President – Technology

Joel has over 18 years of diverse global experience and multiple leadership assignments across Big 4 consulting, IT services and product engineering. He has distinguished himself by providing strategic vision and leadership for solving common industry problems on cutting-edge technologies.

As a leader surfacing and operationalizing next-generation ideas, he was responsible for exploring new technology directions, articulating a long-term technical vision, developing effective engineering processes, partnering with key stakeholders to build a strong internal and external brand and recruiting, mentoring, and growing great talent.

Haricharan Mylaraiah

Haricharan Mylaraiah

Senior Vice President - Strategy, Offerings & Sales Enablement

Hari is a Digital Marketer and Digital transformation specialist. He is adept at cultivating strong executive and customer relationships, utilizing data across all interactions (customers, employees, services, products) to lead cross-functionally as a strategic thought partner to install discipline, process, and methodology into a scalable company-wide customer-centric model.

He has 18+ years experience in Customer Acquisition, Product Strategy, Sales & Pre-Sales Management, Customer Success, Operations Management He is a Mechanical Engineering Graduate with MBA in International Business and Information Technology.