Technical Operations Manager
Saxon AI is a leading technology company that revolutionizes back-office operations through intelligent automation. We specialize in developing and implementing innovative solutions that streamline processes, enhance efficiency, and drive growth for our clients. As an Operations Manager, you will play a crucial role in leading and managing our intelligent back-office operations team.
As an Operations Manager for our Intelligent Back Office at Saxon.AI, you will be responsible for overseeing and optimizing the operations of our intelligent automation systems, ensuring seamless and efficient back-office processes for our clients. You will lead a team of skilled professionals and collaborate closely with cross-functional teams to achieve operational excellence. This role requires a deep understanding of automation technologies, strong leadership skills, and a passion for innovation.
Notice: Immediate – 30days
1. Team Leadership:
- Lead, coach, and mentor a team of operations specialists, analysts, and automation experts.
- Foster a collaborative and high-performance work environment.
- Set clear performance goals and provide regular feedback and evaluations.
2. Process Optimization:
- Identify opportunities for automation and efficiency improvements in back-office processes.
- Collaborate with the automation team to design and implement intelligent automation solutions.
- Continuously monitor and assess the effectiveness of automation workflows.
3. Client Management:
- Build and maintain strong client relationships, ensuring their needs and expectations are met.
- Collaborate with clients to understand their unique requirements and customize automation solutions accordingly.
- Provide regular updates and reports to clients on project progress and performance metrics.
4. Quality Assurance:
- Implement quality control measures to ensure the accuracy and reliability of automated processes.
- Monitor key performance indicators (KPIs) to promptly identify and resolve any issues.
5. Compliance and Security:
- Ensure compliance with relevant industry regulations and data security standards.
- Implement security protocols and best practices to protect sensitive client data.
6. Documentation and Reporting:
- Maintain comprehensive documentation of processes, workflows, and automation configurations.
- Generate regular reports on operational performance and provide insights for continuous improvement.
7. Risk Management:
- Identify and mitigate operational risks, ensuring business continuity.
- Develop and implement contingency plans as necessary.
- Bachelor’s degree in business administration, Operations Management, or a related field (master’s degree preferred).
- Proven experience in operations management, preferably in a technology-driven environment.
- Strong understanding of intelligent automation technologies, such as robotic process automation (RPA) and artificial intelligence (AI).
- Excellent leadership and team management skills.
- Exceptional problem-solving and analytical abilities.
- Effective communication and client relationship management skills.
- Knowledge of industry compliance and security standards.
- Results-oriented with a focus on continuous improvement.
- Ability to adapt to a fast-paced, evolving technological landscape.
If you are a strategic thinker, a proactive problem solver, and have a passion for leveraging technology to transform back-office operations, we invite you to join our dynamic team as an Operations Manager for the Intelligent Back Office at Saxon.AI. Together, we will shape the future of intelligent automation.