EPISODE 7
From Supply Chain to Storefront: Modernizing Retail Tech
Insights from Debesh Khattoi, CIO at National Co+op Grocers
Chapters
- 00:00 Introduction to Debesh Khattoi
- 02:20 Early Career Influences on Leadership Style
- 09:29 Defining Customer Loyalty in the Digital Age
- 13:03 Designing Engaging Omnichannel Experiences
- 18:36 Overcoming Technological Challenges in E-commerce
- 24:54 Current Trends in Technology and AI
- 26:05 Motivation Behind Transitioning to a New Role
- 31:54 Influencing Change in a Heterogeneous Environment
- 34:15 Implementing IT Strategy at UT Austin
- 35:57 Understanding Agile Methodologies and Their Pitfalls
- 40:25 The Importance of Trust in Data Analytics
- 45:15Strategic Investment Prioritization in Technology
- 49:52 The Influence of Personal Interests on Leadership
- 54:17 Emerging Technologies in Retail and Supply Chain
- 58:16 Key Insights from a Career in Technology
- 01:03:09 The Importance of Balance in Life and Work
OUR GUEST
Debesh Khattoi
Debesh Khattoi, CIO at National Co+op Grocers, is a seasoned technology executive with over two decades of experience delivering data-driven, omni-channel customer and associate experiences across major retailers and enterprises. From implementing AI-powered personalization at Finish Line to modernizing ERP and supply chain systems at The Container Store and Target, he’s led teams from 30 to 300 and managed investments up to $20 million.
Known for blending deep technical expertise with business acumen, Debesh leads with a people-first mindset, driving transformation with empathy, creativity, and purpose. Outside the boardroom, he’s a family man, golfer, fitness enthusiast, and passionate advocate for meaningful, purpose-driven work.
Key Takeaways
Lead with empathy to solve real business problems, not just deploy technology.
Direct human connection across teams is the fastest way to break down silos.
Customer loyalty depends on great products and seamless purchase experiences.
Gamification can turn high-demand product launches into smooth digital events.
Creative architectural solutions often beat expensive technology upgrades.
Building trust in data is essential for driving meaningful business decisions.
Change management, not just technology, drives successful transformations.
Agile only works with clear planning, discipline, and engaged leadership.
Fitness and personal hobbies create space for mental clarity and resilience.
Purpose-driven work in cooperatives delivers deep, holistic business impact.
Agile doesn't mean no planning.
Trust on the data is often overlooked.
Control your mindshare for a fulfilling life.
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