Streamlining Knowledge Management for a Leading Construction Company
A major U.S.-based construction company had more than 30 years of operational knowledge — from troubleshooting steps to proven best practices. But it was scattered across PDFs, shared drives, and inboxes. Valuable insights existed everywhere, yet finding them meant searching, asking around, or redoing work that already had answers.
That’s where Saxon stepped in. Together, we saw an opportunity to turn decades of tribal knowledge into a living, searchable system of record — one that helps employees find what they need instantly, right where they work.
The Goal
Create a single source of truth.
A centralized, searchable knowledge hub for IT and operations
Role-aware access so employees only see what’s relevant to them
Instant answers to routine questions, available inside Microsoft Teams
A way to prevent the same mistakes from happening again by making 30+ years of experience usable in the flow of work
Impact Delivered
Always-on access to expertise: Employees can get answers anytime, from anywhere, directly in Teams — without waiting on IT
Faster issue resolution: The bot surfaces precise responses and relevant documents immediately, reducing repetitive support work.
No more repeated mistakes: Lessons learned and historical fixes are now captured, searchable, and reusable across the entire organization.
Higher operational efficiency: With a governed, tagged, centralized knowledge hub, the workforce operates with more consistency, less duplication, and less risk.
Scalable foundation: The organization now has a repeatable model for knowledge management, collaboration, and analytics — not just a chatbot.
Get the full case study to see how Power Desk was architected on Power Platform + AI, how knowledge was ingested and governed, and how role-based access and OCR-driven tagging were operationalized inside Microsoft Teams.
