Custom-product manufacturer enabled touchless order processing
A leading U.S.-based custom product manufacturer — known for high school and college rings, military and championship rings, yearbooks, caps and gowns, and graduation announcements — wanted to make order processing faster, more accurate, and less dependent on manual effort.
Each order came in a different format. Every line item had to be read, keyed in, and verified by hand. It worked, but it slowed down fulfilment and created room for error.
That’s when the company partnered with Saxon to design an AI-powered intake and integration layer that could handle complexity at scale — turning order processing into a real-time, governed flow instead of a manual routine.
The Goal
Build an always-on intake and processing layer that could:
Read incoming sales orders automatically (no more inbox babysitting).
Extract the right data from different formats with high confidence.
Push clean, ERP-ready data into the system in real time.
Reduce dependence on manual reconciliation and rework.
Impact Delivered
Using Microsoft Power Platform and Azure Cognitive Services, Saxon AI designed an intelligent capture-and-integration flow
Sales order processing time accelerated because extraction and entry were no longer manual.
Accuracy improved through model-driven data capture and automated validation.
ERP updates became consistent, structured, and audit-friendly.
Teams gained back hours of manual effort and reduced the risk of costly downstream errors.
Download the complete case study to see how the manufacturer scaled sales order automation across high-variation custom products.
