Unlocking ~2,000 hours of monthly savings in Finance with AI automation for a chemical manufacturer
Customer snapshot
Industry
Chemicals manufacturing
Origin
India
Presence
16 plants worldwide
Reach
Over 100 countries
Global workforce
10,000
Background
The chemical manufacturer relied on Payline as its core finance system, processing over 15,000 invoices every month. For the Accounts Payable team, invoice processing was high in volume and heavy in effort. Validations, status checks, approvals, vendor coordination, and exception handling were largely manual. The AP team spent hours navigating systems, reconciling data, and following up over long email threads just to move invoices forward.
Without real-time visibility or automation, even basic information required significant effort. Hundreds of invoice queries were raised every day to track statuses or resolve discrepancies. Processing cycles stretched from hours to days. Errors were common. Payment timelines slipped. Vendor trust was affected. By the time information was gathered, it was often already outdated, increasing operational costs and financial risk.
“We were spending hours just trying to get basic invoice information. It was frustrating and unproductive. By the time we had the data, it was often outdated,” says a finance manager at the company.
The Agentic AI Solution for smarter invoice processing
We built an AI agent that transforms how the finance team manages invoice processing. Positioned as an intelligent layer over Payline, it automates core AP workflows while delivering real-time access to financial data in a single unified experience.
Tightly integrated with Payline and Microsoft Teams, the agent reads, validates, tracks, and updates invoice records directly within the system. Data flows automatically between platforms, eliminating manual entries, email follow-ups, and system switching.
From status checks and exception handling to approvals and workflow progression, the AI agent streamlines the entire Accounts Payable cycle. Users interact through natural language, trigger actions instantly, and receive live, context-aware responses without navigating complex interfaces.
After a successful pilot, the solution was scaled across 200 finance professionals. It now supports 500+ daily interactions, automates significant portions of invoice processing, reduces errors, and saves hundreds of hours each month.
The result is a shift from manual, reactive operations to intelligent, real-time, and process-driven finance management.
Key capabilities
End-to-end invoice processing
Automates validation, status updates, approvals, and tracking directly within Payline, reducing manual effort across the AP cycle.
Real-time invoice visibility
Instantly access live invoice and payment data with contextual insights.
Vendor
intelligence
View vendor-wise invoices, payment history, and exceptions in one consolidated view.
Action-driven workflows
Trigger updates, follow-ups, and escalations through simple natural language commands.
Smart exception handling
Automatically flags discrepancies and routes complex cases for review.
Seamless
integration
Bi-directional sync with Payline eliminates duplicate entries and errors.
Secure access control
Role-based authentication ensures financial data remains protected.
Continuous improvement
Learns from interactions to enhance accuracy and efficiency over time.
Tech stack
Copilot Studio
Power Automate
SharePoint Online
Microsoft Teams
Azure
Benefits
70%
faster invoice processing
30%
lower operational costs
100%
compliance readiness
100%
Stronger vendor relationships
Senior Accounts Payable Manager
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