Resolve IT tickets 2x faster
A ready-to-deploy AI assistant designed to streamline IT support, reduce ticket load, and elevate your employee experience, all within Microsoft Teams.
> 50% reduction in L1 ticket load by 50%
Save 60–100 hours weekly
Lower your service-desk cost-per-ticket
Boost employee productivity
Transform IT support from reactive to proactive with an enterprise-ready AI Helpdesk Agent that integrates deeply with your ITSM ecosystem, automates L1 support, and enhances employee experience across channels.
Automate the most common IT support requests such as, password resets, access requests, printer issues, application crashes without human intervention.
Our IT helpdesk agents use NLP and intent recognition to automatically classify, prioritize, and assign tickets to the right resolver group or virtual flow.
A help desk AI agent embedded within Microsoft Teams, Outlook, Slack, and web portals, wherever your employees work.
Keep users informed with real-time updates on ticket creation, status changes, and resolution, directly through their communication tools.
Provide round-the-clock assistance without scaling support headcount.
Our IT service desk agents deliver accurate and context-aware answers to all queries by integrating with SharePoint, Confluence, or existing knowledge bases.
Streamline IT requests like app access, license allocation, or group membership with IT help desk agent automated approval workflows.
Our IT helpdesk agent supports cross-system coordination actions via integrations with ServiceNow, Jira, Freshservice, BMC Remedy, and Microsoft Power Automate.
Proactively communicate known issues, outages, or planned maintenance to affected users using real-time broadcast capabilities.
Identify and address usage of non-compliant tools by providing in-the-moment nudges and safer alternatives.
Serve global teams with conversational support in multiple languages, powered by Microsoft Azure AI and Cognitive Services.
Gauge user satisfaction and support quality in real time using embedded feedback prompts and sentiment detection.
Monitor agent performance, ticket deflection, response times, and conversation insights via intuitive dashboards.
Pre-built IT workflows for common ITSM use cases ensure the solution is up and running in weeks but not months.
Thanks to pre-built flows, shortening configuration and security reviews.
ServiceNow, Freshdesk, Jira Service Management, BMC Remedy, and custom endpoints via REST.
Azure OpenAI, Cognitive Search, Power Automate, and Copilot Studio provide enterprise-grade scale and compliance.
Runs in Microsoft Teams, Outlook, or web chat – no new portal required.
After deploying our AI-powered helpdesk, a leading pharmaceutical company saw average ticket resolution times drop dramatically, from 8 hours to just 22 minutes, while employee self-service adoption hit 68% within three months.
Discover how Saxon’s IT Helpdesk Agent can transform your employee experience and elevate IT’s strategic value.
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With 2 years of hands-on experience in Power Platform, I’ve excelled in developing and implementing solutions for businesses, harnessing the power of Power Apps, Power Automate, Power BI, and Power Virtual Agents to streamline processes and enhance productivity. My proficiency extends to crafting custom applications, automating workflows, generating data insights, and creating chatbots to aid operational efficiency and data-driven decision-making.
With an intermediate knowledge in Azure cognitive services, incorporating them into Power Platform use cases to innovate and solve complex challenges. My expertise in client engagement and requirements gathering, coupled with effective team coordination, ensures on-time, high-quality project deliveries. These efforts have yielded significant accomplishments, solidifying my role as a valuable asset in this field.
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I am a tech graduate with a strong passion for technology and innovation. With three years of experience in the IT industry, I’ve been on a continuous journey of professional growth and skill development. My expertise lies in Power Apps and Automate, where I’ve had the privilege of contributing to multiple successful projects.
I’m dedicated to delivering results that not only meet expectations but also drive the success of the projects I’m involved in. I’m committed to my ongoing professional development and the pursuit of excellence.
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With nearly 2 years of dedicated experience in Power Platform technology, my expertise lies in crafting customized business solutions using Power Apps and Power Automate. I excel in identifying intricate business requirements and translating them into innovative, user-friendly applications. My daily tasks involve meticulously deploying applications across diverse environments and harnessing the full potential of the Microsoft ecosystem within business applications.
I have proven my adaptability by consistently meeting the demands of creating responsive and scalable applications. Also seamlessly integrating complex workflows and data sources, ultimately enhancing operational efficiency and driving sustainable business growth.
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Sugandha is a seasoned technocrat and a full stack developer, manager, and lead. Having 8 years of industry experience, she has been able to build excellent working relationships with all her customers, successfully establishing repeat business, from almost all of them. She has worked with renowned giants like Infosys, Ernst & Young, Mindtree and Tech Mahindra.
She has very diverse and enriching work experience, having worked extensively on Microsoft Power Platform, .NET, Angular, Azure, Office 365, SQL. Her distinctiveness lies in the profound domain knowledge, managerial skills, and process mastery, that she additionally holds, as a result of possessing a customer facing role, working with different sectors, and managing and driving numerous critical executions, single-handedly, end to end.
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Vibhuti, a Power Platform technology evangelist, has passionately embraced the transformative potential of low-code development. With a background that includes experience at EY and Wipro, she’s been a trusted advisor for clients seeking innovative solutions. Her expertise in unraveling complex business challenges and crafting tailored solutions has propelled organizations to new heights.
Vibhuti’s commitment to staying at the forefront of technological advancements and her forward-thinking approach have solidified her as an industry thought leader. Her mission is to empower businesses to thrive in the digital age, revolutionizing operations through the Power Platform.
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With 8 years of dedicated expertise in the IT realm, I am a seasoned professional specializing in .NET technologies and Microsoft Azure Cloud. My journey encompasses a profound understanding of software development using the .NET framework and a robust command over Azure’s cloud ecosystem. Throughout my career, I’ve demonstrated a knack for crafting scalable and efficient solutions, leveraging the power of cloud computing.
My passion lies in staying at the forefront of technological advancements, ensuring that my skills align seamlessly with the dynamic landscape of IT. Ready to tackle challenges and drive innovation, I bring a wealth of experience to any project or team.
