Support AIssist

Customer support powered by Agentic AI – autonomously resolving routine issues, self-learning from interactions, empowering agents with context awareness and predictive insights

What is Support AIssist?

Saxon’s Support AIssist is a always on customer support assistant purpose built on AIssist framework. It drops response times, boost CSAT, and feed product improvements, without changing your service desk stack. Deployed natively inside Salesforce Service Cloud, Zendesk, or Microsoft Teams, Support AIssist augments every agent with real‑time intelligence and proactive workflow automation.

Proactive resolution flows

Historical interaction intelligence.

Faster & accurate responses for every query

Deeply personalized and context aware responses

Flags repeating issues for improvement

How Support AIssist Helps Support Teams

Live – Real‑time resolution

  • Real-time resolution from knowledge base
  • Sentiment‑driven escalation triggers
  • Contextual “how‑to” suggestions during live chat or calls

Insights – Actionable support analytics

  • Ticket volume & trend dashboards
  • Customer‑satisfaction metrics by channel and agent
  • Automatic flagging of repeat issues to product/engineering
  • SLA‑adherence tracking with real‑time alerts

Coach – Guided agent excellence

  • Instant performance feedback after each interaction
  • Live prompts for tone, empathy, and next best action
  • Objection‑handling playbooks surfaced in chat

Automate – Touchless support workflows

  • AI‑driven ticket tagging and smart routing
  • Automated follow‑up reminders and status nudges
  • Auto‑generated resolution summaries pushed to CRM
  • CSAT survey dispatch & collection

Plan – Forward‑looking workforce management

  • Staffing and shift scheduling based on demand forecasts
  • Peak‑traffic prediction by channel and region
  • Dynamic channel allocation for cost‑per‑contact optimization

Assist – On‑demand knowledge & alerts

  • Contextual search across knowledge base, policies, and scripts
  • Instant lookup of internal guidelines during live interactions
  • Real‑time alerts for high‑value or at‑risk accounts

Curate – Executive‑ready reporting

  • Personalized customer briefs prior to engagement
  • One‑click response templates auto‑filled with context
  • AI‑generated “help articles” from solved tickets and resolutions

Experience quick response times with Support AIssit.

Key Use Cases

Support AIssist | AI-Powered Customer Support Automation

Real‑time knowledge surfacing & sentiment‑based escalation

Predictive ticket volume & SLA analytics

AI‑driven agent coaching and performance feedback

Automated ticket classification, routing, and follow‑ups

Workforce planning & shift scheduling optimization

Support chatbot for self‑service and internal queries

Typical Lifts with Support AIssist

35 % faster first‑response time

40 % reduction in escalations to Tier 2/Engineering

25 % lower average handle time (AHT)

20 % boost in CSAT / NPS across channels

50 % fewer repeat tickets through proactive product feedback loops

Rollout Approach: From Pilot to Scale

Discover & Map

Persona & use case
mapping

(2 weeks)

Deploy Pilot

1 assistant, integrated
and live

(6–8 weeks)

Refine & Launch

Expand with
feedback

(10–12 weeks)

Scale

Multi-function rollout, governance, dashboards

Ongoing

Why Choose Support AIssist?

Purpose‑built to elevate service KPIs and CX.

Rapid ROI from pilot stage.

Plug‑and‑play integration, leverages your existing help‑desk, CRM, and comms stack.

Enterprise‑grade scale & security, RBAC, audit trails, and multi‑tenant isolation for global operations.

Ready to Turn Support into a Strategic Advantage?

Move from reactive ticket handling to proactive, insight‑driven customer care.

Get Started

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