Support AIssist
AI‑powered customer support assistant for faster, smarter resolutions
What is Support AIssist?
Saxon’s Support AIssist is a always on customer support assistant purpose built on AIssist framework. It drops response times, boost CSAT, and feed product improvements, without changing your service desk stack. Deployed natively inside Salesforce Service Cloud, Zendesk, or Microsoft Teams, Support AIssist augments every agent with real‑time intelligence and proactive workflow automation.
Proactive resolution flows
Historical interaction intelligence.
Faster & accurate responses for every query
Deeply personalized and context aware responses
Flags repeating issues for improvement
How Support AIssist Helps Support Teams
Live – Real‑time resolution
- Real-time resolution from knowledge base
- Sentiment‑driven escalation triggers
- Contextual “how‑to” suggestions during live chat or calls
Insights – Actionable support analytics
- Ticket volume & trend dashboards
- Customer‑satisfaction metrics by channel and agent
- Automatic flagging of repeat issues to product/engineering
- SLA‑adherence tracking with real‑time alerts
Coach – Guided agent excellence
- Instant performance feedback after each interaction
- Live prompts for tone, empathy, and next best action
- Objection‑handling playbooks surfaced in chat
Automate – Touchless support workflows
- AI‑driven ticket tagging and smart routing
- Automated follow‑up reminders and status nudges
- Auto‑generated resolution summaries pushed to CRM
- CSAT survey dispatch & collection
Plan – Forward‑looking workforce management
- Staffing and shift scheduling based on demand forecasts
- Peak‑traffic prediction by channel and region
- Dynamic channel allocation for cost‑per‑contact optimization
Assist – On‑demand knowledge & alerts
- Contextual search across knowledge base, policies, and scripts
- Instant lookup of internal guidelines during live interactions
- Real‑time alerts for high‑value or at‑risk accounts
Curate – Executive‑ready reporting
- Personalized customer briefs prior to engagement
- One‑click response templates auto‑filled with context
- AI‑generated “help articles” from solved tickets and resolutions
Experience quick response times with Support AIssit.
Key Use Cases
Real‑time knowledge surfacing & sentiment‑based escalation
Predictive ticket volume & SLA analytics
AI‑driven agent coaching and performance feedback
Automated ticket classification, routing, and follow‑ups
Workforce planning & shift scheduling optimization
Support chatbot for self‑service and internal queries
Typical Lifts with Support AIssist
35 % faster first‑response time
40 % reduction in escalations to Tier 2/Engineering
25 % lower average handle time (AHT)
20 % boost in CSAT / NPS across channels
50 % fewer repeat tickets through proactive product feedback loops
Rollout Approach: From Pilot to Scale
Discover & Map
Persona & use case
mapping
Deploy Pilot
1 assistant, integrated
and live
Refine & Launch
Expand with
feedback
Scale
Multi-function rollout, governance, dashboards
Why Choose Support AIssist?
Purpose‑built to elevate service KPIs and CX.
Rapid ROI from pilot stage.
Plug‑and‑play integration, leverages your existing help‑desk, CRM, and comms stack.
Enterprise‑grade scale & security, RBAC, audit trails, and multi‑tenant isolation for global operations.
Ready to Turn Support into a Strategic Advantage?
Move from reactive ticket handling to proactive, insight‑driven customer care.
