Gen AI travelled from being a trend in the past to a enterprise favourite in the present and is anticipated to be a must-have game changer in the future. Competitive advantage, efficiency, growth, innovation, and everything to boost your ROI is directly or indirectly byproducts of how you leverage generative AI technology in your enterprise.
It is emerging as a cornerstone of innovation in todayâs economy, much like the early days of the internet when it began making transformative inroads.
Most enterprises are either leading the adoption of AI or are somewhere in the middle of their AI journey. According to IDC, 55% was the adoption rate of AI in 2023 was compared to 75% in 2024. Adoption is the direct outcome of the best crafted use case that fits in their existing technology investment and the overcoming of change resistance.
Here, we will highlight the AI trends that that shaped outcomes in 2024 and what 2025 holds for enterprise. We have curated some interesting insights and trends related to AI and how they will impact businesses in the future.
Mainstream Adoption of Generative AI in Business
According to recent EY report adoption of Generative AI in enterprises has significantly increased (around 30-40%) within the first few months of 2024.
In addition, an IDC study says 92% of AI users are using it for productivity purposes. Organizations are laser-focused on working on a winning combination – productivity improvement and revenue growth; these two are proportionate. One of the biggest outcomes enterprises have witnessed this year is around internal process automation and employee productivity.
Clifford Chance, an international law firm leveraged Microsoft 365 Copilot to automate and streamline their processes and ultimately achieved enhanced productivity of their team members.
ROI that goes beyond your investment
While enterprises are gaining an average $3.7X ROI on their AI investment, the top AI leaders are focusing on getting higher returns, with an average ROI of $10.3. Not all enterprises are able to reap benefits. Why? There are some roadblocks that hold them back to reap the benefits such as a robust AI strategy, responsible usage of AI, implementation, lack of governance and obviously the talent. These are few challenges that enterprises should focus in 2025 to leverage AI for better outputs.
On the flipside, there are some experts who help enterprises in tackling these challenges efficiently and reap benefits out of their investments like leaders. Boyner, a giant fashion retailer of Turkiye boosted its ecommerce platform performance leading to more revenue and conversions.
A study said, financial services enterprises are achieving the highest ROI of Gen AI, followed by Media & Telcom companies, Mobility enterprises, Retail, Energy sector companies, Manufacturing, Healthcare, and Education.
More enterprises are joining the journey
It is projected that more and more enterprises are preparing to adopt more AI advancements compared to 2024. While few enterprise pilots are turning into full scale implementations, the companies which showed hesitance and companies who were watching the new tech trend impact from the surface are now ready to jump and swim in the tide. Creating personalized content from an individual capacity has educated the users on the benefits of what it holds and the side effects.
Here are some of the AI trends ready to shape the future of businesses in 2025 such as Autonomous AI agents, AGI (Five stages of AGI â Chatbots, Reasoners, Agents, Innovators and Organizations), LLM RAG, Responsible and Sustainable AI and Quantum AI. They are developing custom AI solutions, including AI agents and customized copilots along with other AI trends in the next 24 months to solve their business needs, optimize processes, and solve business challenges.
Next era in Business process automation: APA
The traditional RPA now has a successor in the form of Agentic process automation. Towards the close of November, Microsoft has unveiled a world of agents and the agentic process automation to enterprise world. With the backing of advanced AI, machine learning and adaptability, APA is set to automate complex decision driven process. Finance, logistics, insurance and manufacturing are few industries which are availing the first mover use case and adaptability advantages.
Building Autonomous Agents and Custom AI Solutions
Building custom AI solutions and Autonomous agents are revolutionizing the enterprises across industries. Autonomous agents are an evolutionary step in the direction of making AI available for more use cases than only for knowledge discovery and generating content in various formats. According to IDC reports, business spending to implement AI will have a global economic impact of $19.9 trillion through 2030. Combining the Ai agents with responsible Ai approach will transform the workplaces. These Ai agents will navigate the complexities of the modern world and make our lives more efficient. Letâs build custom AI solutions for business needs.
2025 a year of deeper integration, innovation, and ethical focus for AI
Unification is in the air. All the new initiatives are coming with a prebuilt ask of blending with their existing LoB applications. Integration will be the critical driving force and aspect enterprises would watch for in 2025. Careful use case crafting and innovation with AI will deliver a promising business impact.
The oversharing problem of AI and the ethical issues challenging the adoption are the areas of focus for innovators like Microsoft.
How gen AI is impacting the economy and future of businesses
While most enterprises have already started experimenting with Gen AI, more other businesses are planning to build AI apps in the next 24 months. Everybody wants to take a piece of the pie, sooner or later. However, laggards will face performance gap challenges to maximize the ROI of their investment.
Here are some key findings of the report on AI:
- From a 55% adoption rate in 2023 to 75% in 2024, Generative AI usage has increased exponentially.
- Every enterprise investing $1 is getting an ROI of $3.7x, but top leaders are realizing a $10.3x ROI.
- It takes less than 8 months to deploy an AI solution, and it starts giving value within 13 months.
- Productivity is the biggest ROI-generating use case for enterprises, according to 43% of enterprises.
What does this mean for your business?
- No matter where you are in your AI journey, start now with small use cases tailored to your business challenges that deliver measurable outcomes in revenue and productivity area.
- Take on the talent shortage challenge proactively before investing hugely in AI solutions. Build an AI-ready workforce or hire experts to deliver your AI solutions.
- Put more focus on developing tailored AI solutions to solve your unique business challenges. Commercial off-the-shelf solutions might not fit your needs, and they can bring scalability challenges.
- Start Now: The longer you wait to start your AI journey, the farther you will fall behind in the AI journey to explore the value of AI solutions because leaders are widening the performance gap.
Enterprises can have more value out of their AI investment by incorporating these above discussed AI trends for 2025. Successful AI implementation needs the blend of business context and tech expertise. You understand your business challenges and needs better than anyone else. However, you cannot fill in the shoes of a technology expert or build an in-house team and catch up with the competition. This is where a trusted technology partner like Saxon AI comes into picture.
