Automating reconciliation using Power Platform and SharePoint for a retail giant

Our customer was a leading consumer electronics retailer from the Middle East, serving over one million customers monthly.

The retailer deal with hundreds of vendors across a wide range of product categories and handles millions of orders. This massive size and scale of our customer’s operations require a thorough, well-orchestrated reconciliation process to ensure financial integrity, dispute resolution, fraud prevention, regulatory compliance, and stronger vendor relationships. However, outdated practices using paper forms, Excel sheets, and emails were holding them back.

The challenge:

From reconciliation planning to completion, at every step of the process, our customer was struggling with poor visibility and collaboration gaps among the stakeholders. With manual follow ups, long threads of email conversations, and scattered data sources, our customer’s reconciliation process was highly prone to errors and inefficiencies. The non-adherence to SLAs and delays in approvals were posing significant compliance risks for our customer.

As a retailer, our customer’s business model heavily relies on their vendors. Efficient dispute handling was critical for maintaining healthy relationships with vendors to ensure proper supply of goods. But here is the catch. Ineffective reconciliation processes were causing delays in approvals and settlements, which would often lead to missed payment cycles and vendor dissatisfaction.

The solution:

To help our customer solve these challenges, we created an innovative, tailored process automation solution using Microsoft Power Platform. The solution seamlessly fits into their existing digital infrastructure, without adding further complexities.

Our expertise as a Microsoft Solutions Partner enabled us to deliver the most advanced reconciliation process automation solution with cutting-edge capabilities. Leveraging Microsoft’s latest tools and technologies, we automated the process end-to-end and helped our customer unlock new possibilities.

 The result?

In this case study, we provided a detailed account of our customer’s business challenges with the legacy systems and how our modern solution helped them transform the reconciliation process.

If these challenges sound familiar, you will not want to discover the possibilities with Microsoft Power Platform.