Connecting the frontline and leadership at India’s biggest bank with intranet

Our customer is one of the largest banks in India, serving more than 60 million customers with 177,000 employees working across the country.

Frontline employees play a crucial role in delivering our customer’s banking services to millions of customers.

However, the frontline employees of our customer were struggling in delivering high quality customer services as they were unable to access their central knowledge hub quickly and safely. There was a widening gap between the frontline and the leadership due to conventional approaches.

Is your organization also facing similar challenges?

Discover how Saxon AI helped the giant Indian bank with an effective digital solution that bridged the gap between the frontline and the leadership our our customer.

In this case study, you will discover how our solution made knowledge accessible to the frontline employee safely and easily.