India’s largest airline speeds up vendor onboarding with contract process automation
Our customer, India’s largest airline company, was struggling to manage contracts with hundreds of vendors across the country. Their existing processes were slow and inefficient and causing delays in vendor onboarding.
What’s going wrong with the process?
The contract processing was a 12-step robust process involving multiple stakeholders, including the sales coordinator, city manager, HO admin, regional AVP, corporate sales AVP, head of sales, legal head, and the vendor.
The multi-level approval process was cumbersome as it would entirely rely on emails. Approvers would often miss the approval requests in the thick of things, causing delays in vendor onboarding. Initiators were unable to see the approval status of contracts and had to do thorough follow ups to keep things on track.
This chaotic process was giving room for errors and inefficiencies, which could potentially jeopardize the airline company’s profitability and often pose compliance risks.
Contract management doesn’t mean just creating contracts and storing them. You need to ensure adherence to timelines, compliance and regulatory requirements to create frictionless vendor onboarding. Our customer’s legacy contract management solution needed advanced capabilities to eliminate the bottlenecks and drive the process with more efficiency.
This was when the leading airline company found us as their trusted technology partner.
In our experience as a Microsoft Solutions Partner, we helped businesses across industries achieve operational excellence through seamless automation solutions. Our customer had a very specific ask that required a tailored approach for legacy modernization. How did we help the airline customer?
