How India’s Largest Airline Reduced Vendor Onboarding from Weeks to Days

The Challenge 

Operating at the scale of India’s largest airline means vendor onboarding directly impacts operational readiness. The legacy procurement workflow relied on heavy manual intervention, creating several operational drags. Procurement staff frequently drafted complex vendor agreements from scratch, leading to legal inconsistencies. Chasing cross-departmental approvals through email slowed down time to market for crucial ground and flight operations partners. A lack of centralized contract tracking makes real-time compliance auditing and renewal management nearly impossible. 

What We Built 

Saxon engineered a cloud-native, automated Contract Lifecycle Management solution designed to integrate directly into the airline’s existing procurement infrastructure without disrupting daily operations.  

• Automated the assembly of contracts using a standardized, pre-approved repository of legal clauses to eliminate manual drafting.  

• Implemented parallel, conditional routing to automatically push contracts through legal, finance, and executive stakeholders based on value and risk levels.  

• Built-in validation layers that automatically screen contracts against regulatory requirements and corporate governance policies before signing. 

Outcomes 

• Vendor onboarding cycle reduced from weeks to days 

• Manual contract processing effort cut significantly 

• Centralized audit trail for all vendor agreements 
• Compliance validation is automated across contract types 

Why It Worked 

The airline needs the current process to work more quickly and more effectively. With intelligent automation added to existing processes, the teams were able to increase their pace without having to train anyone differently or switch platforms. 

Download the full case study for the complete architecture, integration details, and performance metrics.