Leading law firm streamlined document management using SharePoint DMS
Our customer is a prominent law firm in India, which significantly runs on documents.
From case briefings, court filings, contracts, to vendor invoices – tons of documents move around the firm every day. Each document, throughout its lifecycle, goes through several stages involving different stakeholders.
Individually, everyone from partners to paralegals was handling their own documents. They create docs on their local devices and share with respective stakeholders over emails, Microsoft Teams, or WhatsApp. These documents would be shared in their personal OneDrive folders or be lying around in the local devices.
But when they looked at the organization-level document management, the firm identified the elephant in the room. They realized that their documents were scattered across the systems, creating bottlenecks in collaboration. Retrieving the documents wasn’t an easy task. Their associates would spend several minutes to hours on finding documents.
There was no control over the document versions, creating challenges in adherence to SLAs and compliance requirements.
Overall, the document management at our customer was broken and slowed down their operations. The bottlenecks were leading to poor customer experience and negatively impacting their brand reputation.
This was when we entered the picture.
To overhaul the document management practices, the company joined hands with us, seeking an effective solution.
How did we create an effective legal document management solution without incurring additional infrastructure costs or complexities?
How did our DMS solution help the company?
Dive into the transformation journey of the leading law firm and discover possibilities for redefining document management at your organization.
