Have you ever struggled to find an invoice while the vendor awaited your response on the other side?
You’re not alone. This frustrating situation is common in most organizations that process thousands of invoices every month but lack a proper mechanism for accessing the right information at the right time.
Gone were the days when you had to search for a needle in the haystack. You can now have intelligent agents that can fetch invoice data in a blink with just a button click.
If you are wondering how, you must read this interesting story about our customer, one of the largest pharma companies in the world. They were second to none in leveraging technology solutions to stay ahead of their competition.
The company never missed an opportunity to redefine any process that can significantly impact their employee productivity and operational efficiency. This time, they wanted to leverage Copilot to transform the way their account managers and financial teams interact with the invoice data.
The complex labyrinth of our customer’s OpenText system consumed most of the employees’ time. They had to maze through the complex user interface only to find the respective stakeholders from other departments and write long emails asking for invoice status. On the other hand, their vendors had to wait for several minutes to hours to hear back – a situation that would create dissatisfaction and credibility issues.
Our customer wanted to implement a copilot solution to transform this chaotic invoice query management process into a simple, interactive, process. This is where we come into the picture.
What makes this story exciting is how we achieved the grail – high-precision performance with secure access to confidential enterprise data.
In this transformation story, you will learn about our customer’s challenge and how we implemented a copilot solution that completely redefined invoice query management at the leading pharma company.
