Smarter Stores. Streamlined Operations. Personalized Experiences.
From supply chain efficiency to store-level experiences, today’s retail leaders are reimagining their business through AI and data. From personalized shopping to predictive operations, AI in retail is helping brands shift from reactive to proactive, from generic to personalized, and from manual to intelligent.
At Saxon, we deliver modular, enterprise-grade AI services purpose-built for the retail industry—powering smarter storefronts, agile supply chains, and personalized customer experiences."
Our Retail AI Services are designed to help you unlock revenue, elevate operations, and deliver consistently engaging customer experiences at scale.
Built on a secure Microsoft AI stack and integrated deeply with your existing ecosystem (ERP, POS, CRM, eCom, DMS), our services are tailored to your most pressing priorities.
Drive intelligent automation and visibility across every physical touchpoint.
Turn shoppers into loyalists with contextual, real-time, AI-driven engagement.
Move from overstock to just-right—with AI-powered planning and procurement.
Inventory Replenishment Insights
PR/PO Automation with Vendor Spend Analysis
Real-Time Stock Health Dashboards
Make data your competitive edge—from store ops to supply chains.
Predictive Maintenance Insights for store equipment and cold chain assets
Quality Control Monitoring for product batches or packaging compliance
Retail Compliance Dashboards (price changes, labeling, audit trails)
KPI Tracking & Root Cause Analysis for shrinkage, returns, and delays
Self-Serve Analytics for Store Managers
Make smarter decisions at speed with AI-backed insights and competitive awareness.
Category & Product Performance Analytics
Campaign ROI & Omnichannel Engagement Dashboards
Competitor Price & Shelf Benchmarking
Brand Sentiment Monitoring across digital channels
Auto-generated Executive Reports
Built on M365, Azure AI, Copilot Studio, Fabric
Fast time-to-value with industry-tuned workflows
Start small with task-specific agents and scale to enterprise-wide AI orchestration
CRM, ERP, POS, DMS, Inventory—all seamlessly connected
Whether you’re starting with a single store experience or scaling across an entire retail chain, our AI Assistant models ensure success at every stage.
QuickStart Projects
Go live in 4–6 weeks with high-impact pilots
Managed AI Services
Continuous AI evolution, tuning, and insights
Outcome-Based Engagements
Focused on growth, cost, and operational KPIs
Most retail industries have lots of data across systems like POS, eCommerce, ERP, supply chain, etc., but it lives in silos. This fragmentation makes demand forecast less accurate or bring balance in inventory across channels. Here, AI helps unify insights and improve forecasting so stock aligns more closely with real demand.
AI enhances customer experience in a comprehensive hybrid shopping environment by ensuring that what customers see and expect across digital and physical touchpoints by a consistent execution on the floors. AI monitors product availability, pricing, promotions, planogram compliance and detects issues in real time. Platforms like Proceso, our purpose-built AI solution for retail, enable this by continuously monitoring availability, pricing, promotions and compliance, and driving timely action at the store level. Explore how Proceso enables consistent hybrid retail execution.
Our AI powered retail automation solution helps in identifying trends, anomalies before hand and give insights, next best action suggestions, and help teams predict the demand shifts or supplier performance. With AI, you can have fewer stockout issues, less overstock, and more resilient operations.
Yes, customer service and routine tasks like returns, warranties, order status checks can be completely automated with human-in-loop. It frees up the retail staff and let them focus on higher-value interactions. Talk to our experts to get a clear picture of automation outcomes.
Yes. Our AI-powered retail solutions works inside your ecosystems and evaluate historical and real-time data across systems. With this gathered data, AI agents can recommend pricing adjustments and promotional strategies that align product demand, competitor pricing, and inventory levels. It helps you maintain margins while staying competitive.
AI-enhanced retail workflows reads customer data to deliver personalized shopping experiences, and increase relevant suggestions to them. This clearly leads in higher engagement and strong loyalty. Plus the in-built ML algorithms helps in up-selling and cross-selling that increases the average order value steadily. Personalization directly impacts retention and lifetime value.
Yes, retail AI can support monitor pricing accuracy, reviewing labels, and promotional compliance as well. Plus, it can track audit-related activities across all the stores and channels even in hybrid environment. This reduces errors and ensures maintaining regulatory and brand standards consistently.
The clearly distinguished guardrails help in maintaining the ethical and privacy standards of customer data. on the other hand, even though data is being fed to AI to help in decision makings, the ultimate decisions will be with the team so that they don’t deviate from the industry standards.
Often AI investments can show quick results when applied to high-impact use cases such as demand forecasting, personalization engines, customer service automation, or pricing intelligence. And the best results are always with those systems that have AI working inside them not outside or in silos.
Here are the key considerations for leaders while evaluating AI solutions.
From smarter stores and predictive demand forecasting to personalized customer journeys, Saxon AI’s Agentic solutions are built to tackle the most pressing challenges in retail. By integrating seamlessly with your existing systems – our agentic AI services are turning complexity into measurable growth.
Lets start with your immediate retail challenge and scale at your pace, while boosting margins, delighting customers, and future-proofing operations.
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