AI-Powered Retail Transformation Services

Smarter Stores. Streamlined Operations. Personalized Experiences.

The retail industry is undergoing a transformation.

From supply chain efficiency to store-level experiences, today’s retail leaders are reimagining their business through AI and data. From personalized shopping to predictive operations, AI in retail is helping brands shift from reactive to proactive, from generic to personalized, and from manual to intelligent.

At Saxon, we deliver modular, enterprise-grade AI services purpose-built for the retail industry—powering smarter storefronts, agile supply chains, and personalized customer experiences."

Our Retail AI Services are designed to help you unlock revenue, elevate operations, and deliver consistently engaging customer experiences at scale.

Built on a secure Microsoft AI stack and integrated deeply with your existing ecosystem (ERP, POS, CRM, eCom, DMS), our services are tailored to your most pressing priorities.

Retail AI Services

Smart Store Operations Suite

Drive intelligent automation and visibility across every physical touchpoint.

  • Visual Merchandising Audit Agent – Detect planogram violations using AI vision in retail.
  • Footfall Analytics & Heatmaps – Understand shopper behavior and optimize layout
  • Smart Shelves – Alert staff to stock-outs or misplaced SKUs.
  • Automated Checkout & Queue Management – Reduce wait times, enhance satisfaction.
  • Warranty & Returns Automation – Streamline post-purchase services with AI agents

Personalized Customer Experience Bundle

Turn shoppers into loyalists with contextual, real-time, AI-driven engagement.

  • Product Recommendation Engine
  • AI Virtual Assistants for Support & Navigation
  • Dynamic Pricing Intelligence
  • Segmentation & Targeted Campaigns
  • Customer Churn Risk Detection & Loyalty Activation

Demand & Inventory Optimization Suite

Move from overstock to just-right—with AI-powered planning and procurement.

Retail Data & Operational Analytics Suite

Make data your competitive edge—from store ops to supply chains.

  • Predictive Maintenance Insights for store equipment and cold chain assets

  • Quality Control Monitoring for product batches or packaging compliance

  • Retail Compliance Dashboards (price changes, labeling, audit trails)

  • KPI Tracking & Root Cause Analysis for shrinkage, returns, and delays

  • Self-Serve Analytics for Store Managers

Retail Intelligence & Marketing Decisioning Hub

Make smarter decisions at speed with AI-backed insights and competitive awareness.

  • Category & Product Performance Analytics

  • Campaign ROI & Omnichannel Engagement Dashboards

  • Competitor Price & Shelf Benchmarking

  • Brand Sentiment Monitoring across digital channels

  • Auto-generated Executive Reports

Learn How We Can Help

Retail AI Services

Smart Store Operations Suite

Drive intelligent automation and visibility across every physical touchpoint.

Visual Merchandising Audit Agent

Detect planogram violations using AI vision

Footfall Analytics & Heatmaps

Understand shopper behavior and optimize layout

Smart Shelves

Alert staff to stock-outs or misplaced SKUs

Automated Checkout & Queue Management

Reduce wait times, enhance satisfaction

Warranty & Returns Automation

Streamline post-purchase services with AI agents

Outcome

Increased in-store efficiency, better compliance, and enhanced customer experiences

Powered by

Azure AI Vision, POS Systems, IoT Sensors, Power Platform

Personalized Customer Experience Bundle

Turn shoppers into loyalists with contextual, real-time, AI-driven engagement.

Product Recommendation Engine

AI Virtual Assistants for Support & Navigation

Dynamic Pricing Intelligence

Segmentation & Targeted Campaigns

Churn Risk Detection & Loyalty Activation

Outcome

Higher AOV, stronger engagement, and better retention

Powered by

Azure OpenAI, Copilot Studio, CRM Integration, CDP, GA4

Demand & Inventory Optimization Suite

Move from overstock to just-right—with AI-powered planning and procurement.

Predictive Demand Forecasting

Inventory Replenishment Insights

PR/PO Automation with Vendor Spend Analysis

P2P Reconciliation & SLA Tracking

Real-Time Stock Health Dashboards

Outcome

Reduced carrying costs, fewer stockouts, improved working capital

Powered by

ERP (SAP/Oracle), Azure Fabric, SharePoint, Power BI

Retail Intelligence & Marketing Decisioning Hub

Make smarter decisions at speed with AI-backed insights and competitive awareness.

Category & Product Performance Analytics

Campaign ROI & Omnichannel Engagement Dashboards

Competitor Price & Shelf Benchmarking

Brand Sentiment Monitoring across digital channels

Auto-generated Executive Reports

Outcome

Data-led marketing, faster course-corrections, better campaign ROI

Powered by

Power BI, Social APIs, GA4, SharePoint, Copilot Extensibility

Retail Data & Operational Analytics Suite

Make data your competitive edge—from store ops to supply chains.

Predictive Maintenance Insights for store equipment and cold chain assets

Quality Control Monitoring for product batches or packaging compliance

Retail Compliance Dashboards (price changes, labeling, audit trails)

KPI Tracking & Root Cause Analysis for shrinkage, returns, and delays

Self-Serve Analytics for Store Managers

Outcome

Lower downtime, better quality control, regulatory compliance, and empowered teams

Powered by

Azure Synapse, Microsoft Fabric, ERP/CRM Data Integration, Power BI

Why Retail Leaders Choose Us

Microsoft AI Ecosystem

Built on M365, Azure AI, Copilot Studio, Fabric

Ready-to-Deploy Patterns

Fast time-to-value with industry-tuned workflows

Modular, Agentic Architecture

Start small with task-specific agents and scale to enterprise-wide AI orchestration

Deep Line-of-Business Integrations

CRM, ERP, POS, DMS, Inventory—all seamlessly connected

Flexible Engagement Models

Whether you’re starting with a single store experience or scaling across an entire retail chain, our AI Assistant models ensure success at every stage.

QuickStart Projects

Go live in 4–6 weeks with high-impact pilots

Managed AI Services

Continuous AI evolution, tuning, and insights

Outcome-Based Engagements

Focused on growth, cost, and operational KPIs