Have you ever felt working on SAP cumbersome? What if we tell you that you can get things done on SAP just by describing what you need? Yes, you read it right. You can have a copilot for SAP too. Come, let’s discover how generative AI assistants will make working on SAP faster and more efficient.
What is Copilot for SAP?
You might have heard about or tried ChatGPT, Microsoft Copilot, or Google Gemini. These LLM-powered generative AI assistants can have human-like conversations with you. Following the widespread adoption of generative AI tools, SAP joined the big leagues with its Joule copilot.
Grounded on your SAP data, Joule helps you automate routine tasks, answer your enterprise-related questions, create presentations, draft emails, prepare reports, and do much more. It all happens on a simple chat interface where you only need to describe what you need in your own words.
When we think about copilot for SAP, it’s not just Joule. You can create your own custom gen AI assistants for SAP using Microsoft Copilot studio too. Microsoft and SAP have a long-standing partnership that allows businesses on the Microsoft cloud to create custom copilots. Besides, you can integrate SAP Joule with Copilot to ensure seamless data flow between the two ecosystems. So, your sales manager can ask for a sales report from Microsoft Teams without switching the tabs.
How does a copilot work in SAP?
You can integrate SAP copilots on various applications, such as SuccessFactors, S/4HANA, Analytics Cloud, etc. The LLM-powered AI assistants understand user queries and the intent and fetch the relevant enterprise data to generate the most contextual, accurate responses. The copilots can converse in multiple languages, eliminating the language barriers.
Interaction with various SAP applications:
Copilot integrates with SAP systems to enable access to real-time data. It pulls information from SAP systems and gives accurate responses in real time. It also allows users to generate reports and place orders directly through the chat interface. Copilot in SAP can also connect with external APIs, seamlessly integrating with third-party systems for a better service offering.
Users can deploy SAP copilots on various platforms due to its flexibility. The chatbot can be embedded into mobile apps and web applications, allowing users to interact with it directly through the applications they use daily. It can also be deployed on popular messaging platforms such as Microsoft Teams, WhatsApp Business, and Slack, helping users reach according to their comfort. In addition to the text-based interactions, copilot for SAP can also support voice interfaces and allow users to engage through voice commands.
What challenges do SAP copilots solve?
Copilot for SAP can solve various challenges in SAP applications. Below, we have listed a few.
Enhancing user interactions:
SAP has robust functionality, requiring users to navigate through complex user interfaces. Users need to navigate through multiple screens and various menus to perform certain tasks, which can often feel daunting and time-consuming. However, by integrating Copilot in SAP systems, users can simplify their interactions, allowing them to engage efficiently with SAP systems through NLP.
Instead of grappling with complex interfaces, users can ask questions or request actions to the chatbot. The chatbot will fetch information from the database and application and answer within seconds, saving time and improving productivity. Whether generating reports, managing workflows, or retrieving data, copilot for SAP can do it all and transform how users interact with SAP.
Enhancing customer support:
In a study, almost half of customer service reps said that they were overwhelmed by the tools and systems required to perform their tasks. Copilots have the potential to shift this scenario and help you achieve high customer satisfaction scores. You can implement copilots in your customer support systems to provide your customers with more self-service options.
You can integrate these chatbots on any of your digital channels – be it websites or social media platforms or voice call systems. The generative AI bots can help customers with hyper-personalized responses created by securely accessing customer data from your SAP systems. Thus, the conversational AI bots can reduce the number of calls or conversations that require human agent intervention while enhancing customer satisfaction.
Accessibility and insights:
SAP systems are often challenging for users to understand and handle as they are rich with data that is difficult to interpret. Traditionally, SAP systems are complex and require expertise to unify data from the systems and extract actionable insights. However, only few businesses can afford to employe teams to fulfill this requirement. With copilots in SAP, you can easily extract advanced insights from your business data just by describing it in the chat interface.
For instance, a sales manager might ask an AI chatbot about the sales figures for the last quarter. The assistant quickly retrieves the information by analyzing the database and summarizing the relevant data from SAP, presenting it in an easy and digestible format. This capability of gen AI bots helps employees gain valuable insights across departments and make informed decisions without needing much technical expertise of the SAP system.
Automating routine tasks:
Another major challenge organizations face is the sheer volume of routine tasks, such as manual data entry and navigation through complex interfaces, report generation, and approval processes. These tasks can slow down business processes and drain productivity. Using Copilot for SAP users can automate these routine processes, reducing workload and minimizing human error.
For example, in inventory management, updating inventory details manually is a tedious process. First, you need to physically check the count and create an Excel sheet. From there, your SAP admin would need to update the data manually on the ERP system. This is not only time-consuming, but also error-prone. With a copilot in the process, you can simply ask it to update the inventory numbers, and it will automatically push the data from excel sheets to the ERP system.
Personalizing user experience:
Personalization has become a cornerstone of effective user engagement, and conversational AI plays a vital role. Using machine learning and data analytics, conversational AI produces tailored recommendations and support based on user preferences and behavior. For example, if you are a marketing manager generating performance reports for a campaign, conversational AI can suggest the latest trends and relevant metrics to make the task easy for you. This level of personalization fosters productivity and enhances user experience.
Integrating across various platforms:
SAP systems do not operate in isolation; hence, they need integration with various platforms and applications, which might complicate workflows. However, you can create SAP copilots, which you can integrate across your other line-of-business applications to ensure seamless data flow between the systems. You can also establish communication between copilots to ensure efficient collaboration. For example, you can integrate Joule with Microsoft 365 Copilot, which allows you to access SAP data while you’re drafting an email to customers on Outlook.
Conclusion:
Generative AI has made everything easier for businesses, enabling them to focus on streamlining productivity. Integrating SAP with gen AI assistants helps organizations to achieve tasks with less complexity. If you want to build a custom copilot for your SAP systems, we are one click away. At Saxon AI, we build tailored conversational AI chatbots and copilots for businesses to streamline operations and boost productivity.
Get in touch with us today.
