A leading insurance company in India was struggling to keep up with an influx of support requests from employees and agents.

Due to the slow manual processes in support management, our customer’s HR and IT staff were overwhelmed. They were stretching beyond their capacity but unable to deliver quality assistance on time. As a result, the HR and IT staff were burned out.

On the other hand, employees and agents were facing severe challenges due to delayed, poor quality assistance.

Employees and agents seek assistance across a variety of service areas, including benefits, leave and attendance, onboarding, payroll, and IT. Switching through different applications to get information about different service areas, manually raising requests, and following up with the support staff was frustrating and demotivating. It was also causing productivity losses for the employees.

Are you also facing similar challenges in your organization?

Do you want to explore an innovative solution that can completely transform support management?

Discover how we helped our customer, a leading insurance company in India, redefine their internal support management and deliver quick, quality support to more than 90,000 employees and agents.

Download the case study now