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Microsoft Power Platform

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Power Desk

Power Desk

Transform Your ITSM with Our Power Platform-Based Help Desk and Streamline Your Workflows for Better Service Delivery and Increased Efficiency

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Power Desk

Trusted by Leading Brands

Trusted by 100+ global companies across Retail, Manufacturing, Healthcare, Finance, and Technology

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Power Desk is the all-in-one help desk platform built on Power Platform, designed to streamline ITSM processes and improve customer service. With Power Desk, you can automate and customize workflows, reduce response times, and increase first-call resolution rates, improving efficiency and productivity.

Our multi-channel support, knowledge base, and collaboration tools enable you to meet customers where they are and provide self-service options, reducing workload and increasing customer satisfaction. With robust analytics and reporting capabilities, you can monitor performance metrics and improve service delivery, ensuring customer inquiries are resolved quickly and effectively. Power Desk’s integrations extend the platform’s capabilities and help you reduce manual effort, making it the ideal help desk platform for IT teams looking to deliver exceptional customer service.

Multi-Channel Support

By offering support through multiple channels, including email, chat, phone, and social media, users can meet customers where they are and improve response times, increasing customer satisfaction.

Ticketing and Workflow Automation

Power Desk's automated ticketing and workflow capabilities help users manage customer inquiries more efficiently, reducing response times, and allowing support teams to handle more requests.

Customizable Workflows

Users can customize workflows to fit their unique ITSM processes which improves efficiency, reduces manual errors, and saves time.

Knowledge Base

Power Desk's knowledge base can reduce ticket volume by providing customers with self-service options while increasing first-call resolution rates and customer satisfaction.

Analytics and Reporting

With robust analytics and reporting capabilities, users can monitor performance metrics and improve service delivery, increasing efficiency and customer satisfaction.

SLA Management

Power Desk's SLA management capabilities ensure that customer inquiries are resolved within a specified time frame, which can improve customer satisfaction and reduce penalties for failing to meet SLAs.

Collaboration Tools

Power Desk's collaboration tools enable team members to work together on tickets, share notes and files, and assign tasks to each other, which can reduce workload and improve efficiency.

Mobile App

With Power Desk's mobile app, support staff can manage tickets and stay connected with customers on the go, improving response times and customer satisfaction.

Integrations

Power Desk integrates with various applications and services, which can improve efficiency, reduce manual effort, and extend the platform's capabilities.

Power Time Pricing

For Small Businesses​

$10 per user per month

up to 5 users

Includes features like
  • Multi-channel support
  • Ticketing and workflow automation
  • Knowledge base
  • Reporting

For Mid-sized Businesses

$25 per user per month

 up to 50 users

Basic features plus below additional features:​
  • SLA management
  • Collaboration tools
  • Integrations

For larger enterprises

$50 per user per month

up to 50 users

Standard features plus below customization options:
  • Advanced analytics and reporting
  • Priority support

Note: Power Desk on-premises is designed for businesses that prefer to have complete control over their help desk platform and data by hosting it on their servers. The pricing for Power Desk on-premises is based on a perpetual license, which means that customers purchase the software license outright and can use it indefinitely.

The pricing for Power Desk on-premises is based on the number of users and the features required.

Our Dynamics 365 Business Central Services

Business Central Implementation

  • Accelerated, industry-aligned ERP implementations 
  • Coverage across finance, supply chain, projects, and manufacturing 
  • Structured delivery with predictable outcomes 

Migration from Legacy Systems

  • Clean migration of master and transactional data 
  • Process re-mapping with historical data continuity 
  • Reduced disruption during cutover 

Process Optimization & Consulting

  • Fit-gap analysis and best-practice alignment 
  • Workflow redesign driven by KPIs 
  • Configuration aligned to business priorities 

Integration Services

  • Integration with Microsoft 365, Teams, Power BI, and Power Platform 
  • Connectivity with CRM, e-commerce, and third-party systems 
  • API-based, monitored integrations 

Customization & Extensions

  • Industry-specific extensions 
  • Low-code workflows and reports 
  • Customizations that preserve upgrade paths 

Managed Services & Support

  • 24/7 functional and technical support 
  • Release and environment management 
  • Continuous improvements post go-live 
Know More

Ready to see Power Desk in action?

Book a demo