Power Desk
Transform Your ITSM with Our Power Platform-Based Help Desk and Streamline Your Workflows for Better Service Delivery and Increased Efficiency
Multi-Channel Support
By offering support through multiple channels, including email, chat, phone, and social media, users can meet customers where they are and improve response times, increasing customer satisfaction.
Ticketing and Workflow Automation
Power Desk's automated ticketing and workflow capabilities help users manage customer inquiries more efficiently, reducing response times, and allowing support teams to handle more requests.
Customizable Workflows
Users can customize workflows to fit their unique ITSM processes, which improves efficiency, reduces manual errors, and saves time.
Knowledge Base
Power Desk's knowledge base can reduce ticket volume by providing customers with self-service options while increasing first-call resolution rates and customer satisfaction.
Analytics and Reporting
With robust analytics and reporting capabilities, users can monitor performance metrics and improve service delivery, increasing efficiency and customer satisfaction.
SLA Management
Power Desk's SLA management capabilities ensure that customer inquiries are resolved within a specified time frame, which can improve customer satisfaction and reduce penalties for failing to meet SLAs.
Collaboration Tools
Power Desk's collaboration tools enable team members to work together on tickets, share notes and files, and assign tasks to each other, which can reduce workload and improve efficiency.
Mobile App
With Power Desk's mobile app, support staff can manage tickets and stay connected with customers on the go, improving response times and customer satisfaction.
Integrations
Power Desk integrates with various applications and services, which can improve efficiency, reduce manual effort, and extend the platform's capabilities.
Why Power Desk?
Power Desk is the all-in-one help desk platform built on Power Platform, designed to streamline ITSM processes and improve customer service. With Power Desk, you can automate and customize workflows, reduce response times, and increase first-call resolution rates, improving efficiency and productivity.
Our multi-channel support, knowledge base, and collaboration tools enable you to meet customers where they are and provide self-service options, reducing workload and increasing customer satisfaction. With robust analytics and reporting capabilities, you can monitor performance metrics and improve service delivery, ensuring customer inquiries are resolved quickly and effectively. Power Desk’s integrations extend the platform’s capabilities and help you reduce manual effort, making it the ideal help desk platform for IT teams looking to deliver exceptional customer service.
Power Desk Pricing
Power Desk offers a flexible and scalable pricing model to fit the needs of businesses of all sizes.
The platform is priced per user per month, with different pricing tiers depending on the number of users and the features required.
For Small Businesses
with up to 5 users
$10 per user per month
Includes features like
- Multi-channel support
- Ticketing and workflow automation
- Knowledge base
- Reporting
For Mid-sized Businesses
with up to 50 users
$25 per user per month
Basic features plus below additional features:
- SLA management
- Collaboration tools
- Integrations
For larger enterprises
with up to 50 users
$50 per user per month
Standard features plus below customization options:
- Advanced analytics and reporting
- Priority support
We offer perpetual pricing too!
Power Desk on-premises is designed for businesses that prefer to have complete control over their help desk platform and data by hosting it on their servers. The pricing for Power Desk on-premises is based on a perpetual license, which means that customers purchase the software license outright and can use it indefinitely.
The pricing for Power Desk on-premises is based on the number of users and the features required.
For Small Businesses
with up to 5 users
$2,500
Includes features like
- Multi-channel support
- Ticketing and workflow automation
- Knowledge base
- Reporting
For Mid-sized Businesses
with up to 50 users
$25,000
Basic features plus below additional features:
- SLA management
- Collaboration tools
- Integrations
For larger enterprises
with up to 50 users
$50,000
Standard features plus below customization options:
- Advanced analytics and reporting
- Priority support
Please note:
In addition to the base license cost, customers also pay for annual maintenance and support, which includes updates, patches, and technical support. The annual maintenance and support fee is typically 20% of the license cost.
Get started
Confused about where to start?
Test the platform and evaluate its suitability before you buy
14 Days Free Trial
Transform your ITSM with Power Desk – the powerful and easy-to-use help desk platform built on the Microsoft Power Platform. Try it with our free 14-day trial, or request a demo to see how Power Desk can streamline your ITSM processes and deliver exceptional customer service. Take the first step towards smarter ITSM today!
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