Power Desk

Transform Your ITSM with Our Power Platform-Based Help Desk and Streamline Your Workflows for Better Service Delivery and Increased Efficiency

Multi-Channel Support

By offering support through multiple channels, including email, chat, phone, and social media, users can meet customers where they are and improve response times, increasing customer satisfaction.

Ticketing and Workflow Automation

Power Desk's automated ticketing and workflow capabilities help users manage customer inquiries more efficiently, reducing response times, and allowing support teams to handle more requests.

Customizable Workflows

Users can customize workflows to fit their unique ITSM processes, which improves efficiency, reduces manual errors, and saves time.

Knowledge Base

Power Desk's knowledge base can reduce ticket volume by providing customers with self-service options while increasing first-call resolution rates and customer satisfaction.

Analytics and Reporting

With robust analytics and reporting capabilities, users can monitor performance metrics and improve service delivery, increasing efficiency and customer satisfaction.

SLA Management

Power Desk's SLA management capabilities ensure that customer inquiries are resolved within a specified time frame, which can improve customer satisfaction and reduce penalties for failing to meet SLAs.

Collaboration Tools

Power Desk's collaboration tools enable team members to work together on tickets, share notes and files, and assign tasks to each other, which can reduce workload and improve efficiency.

Mobile App

With Power Desk's mobile app, support staff can manage tickets and stay connected with customers on the go, improving response times and customer satisfaction.

Integrations

Power Desk integrates with various applications and services, which can improve efficiency, reduce manual effort, and extend the platform's capabilities.

Why Power Desk?

Power Desk is the all-in-one help desk platform built on Power Platform, designed to streamline ITSM processes and improve customer service. With Power Desk, you can automate and customize workflows, reduce response times, and increase first-call resolution rates, improving efficiency and productivity.

Our multi-channel support, knowledge base, and collaboration tools enable you to meet customers where they are and provide self-service options, reducing workload and increasing customer satisfaction. With robust analytics and reporting capabilities, you can monitor performance metrics and improve service delivery, ensuring customer inquiries are resolved quickly and effectively. Power Desk’s integrations extend the platform’s capabilities and help you reduce manual effort, making it the ideal help desk platform for IT teams looking to deliver exceptional customer service.

Power Desk Pricing

Power Desk offers a flexible and scalable pricing model to fit the needs of businesses of all sizes.
The platform is priced per user per month, with different pricing tiers depending on the number of users and the features required.

For Small Businesses

 with up to 5 users

$10 per user per month

Includes features like

For Mid-sized Businesses

 with up to 50 users

$25 per user per month

Basic features plus below additional features:

For larger enterprises

 with up to 50 users

$50 per user per month

Standard features plus below customization options:

We offer perpetual pricing too!

Power Desk on-premises is designed for businesses that prefer to have complete control over their help desk platform and data by hosting it on their servers. The pricing for Power Desk on-premises is based on a perpetual license, which means that customers purchase the software license outright and can use it indefinitely.

The pricing for Power Desk on-premises is based on the number of users and the features required.

For Small Businesses

 with up to 5 users

$2,500

Includes features like

For Mid-sized Businesses

 with up to 50 users

$25,000

Basic features plus below additional features:

For larger enterprises

 with up to 50 users

$50,000

Standard features plus below customization options:

Please note:

In addition to the base license cost, customers also pay for annual maintenance and support, which includes updates, patches, and technical support. The annual maintenance and support fee is typically 20% of the license cost.

Get started

Confused about where to start?
Test the platform and evaluate its suitability before you buy

14 Days Free Trial

Transform your ITSM with Power Desk – the powerful and easy-to-use help desk platform built on the Microsoft Power Platform. Try it with our free 14-day trial, or request a demo to see how Power Desk can streamline your ITSM processes and deliver exceptional customer service. Take the first step towards smarter ITSM today!

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Sija Kuttan

Sija Kuttan

Vice President - Sales

Sija.V. K is a distinguished sales leader with a remarkable journey that spans over 15 years across diverse industries. Her expertise is a fusion of capital expenditure (CAPEX) machinery sales and the intricacies of cybersecurity.

Currently serving as the Vice President of Sales at Saxon AI, Sija adeptly navigates market dynamics, client acquisition, and channel management. Her distinguished track record of nurturing strong relationships, leading diverse teams, and driving growth underscores her as an adaptable and seasoned sales professional.

Gopi Kandukuri

Gopi Kandukuri

Chief Executive Officer

Gopi is the President and CEO of Saxon Inc since its inception and is responsible for the overall leadership, strategy, and management of the Company. As a true visionary, Gopi is quick to spot the next-generation technology trends and navigate the organization to build centers of excellence.

As a digital leader responsible for driving company growth and ROI, he believes in a business strategy built upon continuous innovation, investment in core capabilities, and a unique partner ecosystem. Gopi has served as founding member and 2018 President of ITServe, a non-profit organization of all mid-sized IT Services organization in US.

Vineesha Karri

Vineesha Karri

Associate Director - Marketing

Meet Vineesha Karri, the driving force behind our marketing endeavors. With over 12+ years of experience and a robust background in the B2B landscape across the US, EMEA, and APAC regions, she is pivotal in setting up high-performance marketing teams that drive business growth through a transformation based on new-age marketing practice.

Beyond her extensive experience driving business success across Digital, Data, AI, and Automation technologies, Vineesha’s diverse skill set shines as she collaborates with varied stakeholders across hierarchies, cultivating a harmonious and results-driven workspace.

Sridevi Edupuganti

Sridevi Edupuganti

Vice President – Cloud Solutions

Sridevi Edupuganti is an innovative leader known for strategically enhancing business opportunities through technology planning, orchestrating roadmaps, and guiding technology architecture choices. With a rich career spanning over two decades as a Senior Business and Technology Executive, she has driven teams to empower customers for digital transformation.

Her leadership fosters democratized digital experiences across enterprises. She has successfully expanded service portfolios globally, including major roles at Microsoft, NTT Data, Tech Mahindra. Proficient in diverse database technologies and Cloud platforms (AWS, Azure), she excels in operational excellence. Beyond her professional achievements, Sridevi also serves as a Health & Wellness coach, impacting IT professionals positively through engaging sessions.

Joel Jolly

Joel Jolly

Vice President – Technology

Joel has over 18 years of diverse global experience and multiple leadership assignments across Big 4 consulting, IT services and product engineering. He has distinguished himself by providing strategic vision and leadership for solving common industry problems on cutting-edge technologies.

As a leader surfacing and operationalizing next-generation ideas, he was responsible for exploring new technology directions, articulating a long-term technical vision, developing effective engineering processes, partnering with key stakeholders to build a strong internal and external brand and recruiting, mentoring, and growing great talent.

Haricharan Mylaraiah

Haricharan Mylaraiah

Senior Vice President - Strategy, Offerings & Sales Enablement

Hari is a Digital Marketer and Digital transformation specialist. He is adept at cultivating strong executive and customer relationships, utilizing data across all interactions (customers, employees, services, products) to lead cross-functionally as a strategic thought partner to install discipline, process, and methodology into a scalable company-wide customer-centric model.

He has 18+ years experience in Customer Acquisition, Product Strategy, Sales & Pre-Sales Management, Customer Success, Operations Management He is a Mechanical Engineering Graduate with MBA in International Business and Information Technology.