Giant Indian conglomerate streamlined HR processes using generative AI solution
Imagine managing a workforce of over 34,000 employees spread across more than 200 manufacturing units. Now, picture relying on manual HR processes to handle everything from employee queries to case management and feedback loops.
It’s no surprise that things quickly start to slow down, creating bottlenecks that impact both employee satisfaction and business efficiency.
This was exactly the challenge faced by one of our largest clients – a giant conglomerate with a diverse workforce and a complex HR operation. The HR team was overwhelmed, and employees were frustrated.
Simple requests, like checking leave balances or finding policy details, led to long wait times. Case management became a tedious and error-prone process, where employees couldn’t track the status of their issues. And when it came to reporting, HR teams spent hours manually compiling data instead of focusing on higher-value tasks.
This reliance on outdated processes wasn’t just affecting HR; it was affecting every employee in the company. Employees were stuck in a cycle of waiting for responses and HR was swamped with low-value tasks.
That’s where Saxon AI stepped in. We understood the need for a more efficient, automated approach to HR business processes that could help empower everyone with quick services and faster access to knowledge.
Through the power of generative AI, we helped transform our customer’s HR processes.
Our solution provided employees with self-service access to information and automated HR workflows to unlock productivity. And the results? A more efficient HR department, satisfied employees, and faster decision-making.
Curious how we helped this giant conglomerate revolutionize their HR processes?
