Giant utility company fixed inefficiencies in IT service management using low-code solution
The Challenge: Managing IT Demands Across 166 Offices
Our customer, India’s largest power and energy company, has a vast employee base of over 23,000 people working across 166 offices. The utility company is highly technology-driven and utilizes variety of software and hardware to support their operations.
The Struggles of Manual ITSM Processes
To meet the IT demands of their employees, their IT teams work at full throttle – processing employee requests, procuring hardware and software, and managing the assets.
However, manual practices such as email-based requests and approvals were hindering the ITSM processes. The inefficiencies in these processes were eating up employee productivity and hitting the continuity of their operations.
Does this sound familiar?
If you too are facing similar problems with your ITSM, this case study can help you discover possibilities to iron out the challenges and unlock new opportunities.
In this case study, you will discover in detail the challenges facing the leading utility company. It explains how we helped them redefine their ITSM using low-code/no-code technology. You will understand the benefits experienced by our customer following the implementation of our solution so that you can make an informed decision for your transformation strategy.
