Conversational AI – The new frontier for customer experience

Do you know about the new frontier in enterprise conversations?

Organizations are considering Conversational AI as the next big wave in crafting exceptional customer and employee experiences. With the advances in Natural Language Processing (NLP), Automation, AI, and ML, Conversational AI has become the best solution for a cost-effective digital experience for all stakeholders.

Modern digital enterprises now run on conversations; it is just not about data. For example, Microsoft Teams users have grown to 270 million in 2022, up from 145 million in 2021. With the work culture shifting to hybrid, voice and video conversations have much more potential and changes.

As per Grand View Research, the global Conversational AI market is expected to grow at a CAGR of 23.6% from 2022 to 2030. The growth seems primarily driven by the increasing adoption of advanced AI technologies and customer preferences to interact with businesses at any time and through multiple channels.

Although Conversational AI is an umbrella term that covers all the methods to enable machine conversation to replace humans, they are also cost-effective. With the adoption of Conversational AI, the global AI-derived business value is expected to grow 30% annually. Are you excited to know about Conversational AI? Extract insights from our thought leader, Joel Jolly, in this ebook.

Key highlights from this ebook include: