Healthcare Dashboards
Healthcare, Technology / February, 24 2022

Driving Value-based Care and Quality with Healthcare Dashboards

As the world focuses more on healthcare ecosystems in the wake of the pandemic, a significant data-centric transition is yet to happen in the industry. Change is the only constant that we always experience in a complex industry like healthcare. An aging population, new disease patterns, ever-increasing knowledge, evolving technology, and the regulatory landscape define the modus operandi for healthcare operations.

Consumer expectations rapidly change in the digital and physical interconnection in the digital era. In the traditional care model, a patient visits a clinic; spends 20-30 mins as per the appointment. Healthcare professionals create triage, diagnose as per the symptoms, and define the care plan. When patients did not have information from the internet, this modus operandi worked. Now the expectation is like this:

Before the patient visits for the appointment, technology solutions enable healthcare professionals to triage the situation and offer personalized messages as per physical illness. Patients to have a broad knowledge of the care options that can improve their physical wellbeing.

The shift in patient expectations paved the path for transition to value-based care, and this is not new after the pandemic. Over 25% of the US healthcare spending is considered a waste with unnecessary medical tests and treatments. How do we achieve utilize these resources when healthcare needs always emerge? Providing care transparency and information by analyzing the vast data piles in healthcare seems to be the right solution.

Value-based Healthcare with Patient-centric Care

The priorities of Healthcare CFOs for 2022 changed to improving patient experience, enhancing patient confidence in the healthcare system, and reducing burnout for healthcare professionals. These priorities are the impetus for adopting the technology trends like big data analytics, AI (Artificial Intelligence), and remote patient monitoring. How does value-based healthcare converge with patient-centric care amidst all this?

Valued-based healthcare

The traditional healthcare models focused on diagnosis and treatment, resulting in many iterations between illness and care planning. Often the readmission rates were high, and the patient didn’t have information about the care options and planning. With the change in the information landscape and mounting healthcare costs, everyone in the industry now prefers quality over quantity. Patient satisfaction, treatment quality, care effectiveness, health outcomes, and population health management are the various aspects of care management that define the quality of care.

Patient-centric care

Patient-centric care involves, informs, and guides the individual in their entire care management process. How do you achieve it? It revolves around a few principles:

  • Perspectives and preferences to patients’ needs and values
  • Information management and continuing healthcare education
  • Care management continuity and transition
  • Involving technology for ease of care access
  • Co-ordination between health professionals, support providers, and patient groups

Value-based healthcare and patient-centric care aim to improve patient engagement, experience, and confidence in the healthcare ecosystem. What is the role of healthcare dashboards in improving care quality?

Healthcare ecosystems have substantial amounts of quality-related data that lack visibility. Healthcare dashboards improve transparency and redirect the stakeholders’ attention to data-driven healthcare quality management. The essential quality metrics in such healthcare dashboards include:

  • Metrics about the clinicians and the facilities structure like the average patient-physician ratio
  • Quality of the care processes like average length of stay and CT/procedures performed in similar patient groups
  • In-house/hospital-acquired infections, readmissions, and patient satisfaction scores to defining the care experience

Let me walk you through more details about the healthcare dashboards in the new normal.

Healthcare Dashboards – The New Approach for Quality Care

Healthcare quality management dashboards have a lot of critical metrics and other KPIs, including:

  • Clinical events – Infections, procedures, errors in medication
  • Care outcomes – Readmission rates, in-house acquired admissions, length of stay
  • Care access – ER Wait times, Average appointment times
  • Patient Experience – Satisfaction scores, care options and effectiveness, and interactions

Physician/Practitioner Dashboards

EMRs now have a wide variety of data about patients, treatment plans, and underlying conditions. If leveraged by historical data about different treatment options, an effective care plan provides insights to manage the underlying conditions better. Pain management often considered a low priority, can be improved with healthcare dashboards. Suppose the quality improvement teams assess the data and create dashboards about the efficacy of pain management in the patient population. In that case, the team can make informed decisions and improve pain management. The other standard metrics like patient loads per physician, average appointment time, public health data, and nursing consensus can help physicians plan their care and time. The dashboards may include many others according to the specialty and practice customized to specific needs.

Patient Engagement Dashboards

Patients now prefer to make informed decisions, and they need ease to access care options. Patient satisfaction scores now seem to be common in healthcare dashboards. But there is more story to it; the average inpatient length of stay, the turnaround time for lab processes, average wait times (appointment and ER), information access, comparative information about the clinical outcomes, and a few more give insight into the current healthcare ecosystem. Hospital administrators can have more wisdom to plan their future actions and improve the patient’s experience.

Quality Care Dashboards

Readmission rates indicate the quality of care provided at the healthcare facilities. Also, hospitals can experience a decline in revenue and patient experience scores. The optimal length of stay is vital for the financial health of patients and hospitals. Are these just enough? Safety of care, another essential dashboard, indicates the metrics about medical incidents, side-efforts of procedures, and any errors leading to adverse events. Hospital-acquired infections increase stay length, and historical data analysis can help reduce such conditions. The effectiveness of care outcomes related to the best care guidelines and the results associated with such care ensures that the practitioners follow the best practices.

Financial Dashboards

How do financial dashboards impact care quality? Quality is always associated with costs; optimal costs and quality always provide the best outcomes. Average costs per procedure, cost of care, specialty-wise spending vs. revenue, patient-to-physician/nurse ratio, medical devices costs, supply chain, surgical equipment costs, etc., are a few among many financial metrics that can improve the length of stay, care quality, and ER treatment options.

A few Technology Solutions for Effective Healthcare Dashboards

Unlike other industries, data and metrics constantly change in healthcare. So, users need to enhance the dashboards regularly and update the visualizations. Do you need to invest in new dashboards? Not necessarily, you can use out-of-box solutions like InsightBox to reduce your efforts by 50%.

What else?

For reliable, high-value healthcare dashboards, you need to include the following:

  • Create a single source of truth with standard meta information and data definitions.
  • Unified look for all the reports in the healthcare dashboards
  • Secured access for users to view relevant data and dashboards
  • Real-time insights to address the dynamic challenges in minimal time
  • Improve the UX so that the users can visualize the story behind the data points

Do you need help improving your healthcare dashboards? Our experts can improve your time to value and RoI. Contact us for more information.

Get in Touch


Stay up-to-date with our latest news, updates, and promotions by subscribing to our newsletter.

Copyright © 2008-2023 Saxon. All rights reserved | Privacy Policy

Address: 1320 Greenway Drive Suite # 660, Irving, TX 75038

Archana Aila

Archana Aila

Position Here

With 2 years of hands-on experience in Power Platform, I’ve excelled in developing and implementing solutions for businesses, harnessing the power of Power Apps, Power Automate, Power BI, and Power Virtual Agents to streamline processes and enhance productivity. My proficiency extends to crafting custom applications, automating workflows, generating data insights, and creating chatbots to aid operational efficiency and data-driven decision-making.

With an intermediate knowledge in Azure cognitive services, incorporating them into Power Platform use cases to innovate and solve complex challenges. My expertise in client engagement and requirements gathering, coupled with effective team coordination, ensures on-time, high-quality project deliveries. These efforts have yielded significant accomplishments, solidifying my role as a valuable asset in this field.

Akash Jakkidi

Akash Jakkidi

Position Here

I am committed to resolving complicated business difficulties into simplified, user-friendly solutions, and I have extensive experience in Power Apps development. I thrive in integrating cutting-edge technology to optimise process efficiency, leveraging intermediate knowledge in Azure, Cognitive Services, and Power BI. My interest is developing dynamic apps within the Power Apps ecosystem to help organisations achieve operational excellence and data-driven insights.

As a tech enthusiast, my passion for innovation leads me to constantly explore new ideas and push the frontiers of what is possible, assuring significant contributions to our technological world.

Palak Intodia

Palak Intodia

Position Here

I am a tech graduate with a strong passion for technology and innovation. With three years of experience in the IT industry, I’ve been on a continuous journey of professional growth and skill development. My expertise lies in Power Apps and Automate, where I’ve had the privilege of contributing to multiple successful projects.

I’m dedicated to delivering results that not only meet expectations but also drive the success of the projects I’m involved in. I’m committed to my ongoing professional development and the pursuit of excellence.


Roshan Jaiswal

Position Here

With nearly 2 years of dedicated experience in Power Platform technology, my expertise lies in crafting customized business solutions using Power Apps and Power Automate. I excel in identifying intricate business requirements and translating them into innovative, user-friendly applications. My daily tasks involve meticulously deploying applications across diverse environments and harnessing the full potential of the Microsoft ecosystem within business applications.

I have proven my adaptability by consistently meeting the demands of creating responsive and scalable applications. Also seamlessly integrating complex workflows and data sources, ultimately enhancing operational efficiency and driving sustainable business growth.


Sugandha Chawla

Position Here

Sugandha is a seasoned technocrat and a full stack developer, manager, and lead. Having 8 years of industry experience, she has been able to build excellent working relationships with all her customers, successfully establishing repeat business, from almost all of them. She has worked with renowned giants like Infosys, Ernst & Young, Mindtree and Tech Mahindra.

She has very diverse and enriching work experience, having worked extensively on Microsoft Power Platform, .NET, Angular, Azure, Office 365, SQL. Her distinctiveness lies in the profound domain knowledge, managerial skills, and process mastery, that she additionally holds, as a result of possessing a customer facing role, working with different sectors, and managing and driving numerous critical executions, single-handedly, end to end.

Vibhuti Dandhich

Vibhuti Dadhich

Position Here

Vibhuti, a Power Platform technology evangelist, has passionately embraced the transformative potential of low-code development. With a background that includes experience at EY and Wipro, she’s been a trusted advisor for clients seeking innovative solutions. Her expertise in unraveling complex business challenges and crafting tailored solutions has propelled organizations to new heights.

Vibhuti’s commitment to staying at the forefront of technological advancements and her forward-thinking approach have solidified her as an industry thought leader. Her mission is to empower businesses to thrive in the digital age, revolutionizing operations through the Power Platform.

Ruturaj Kulkarni

Ruturaj Kulkarni

Position Here

With 8 years of dedicated expertise in the IT realm, I am a seasoned professional specializing in .NET technologies and Microsoft Azure Cloud. My journey encompasses a profound understanding of software development using the .NET framework and a robust command over Azure’s cloud ecosystem. Throughout my career, I’ve demonstrated a knack for crafting scalable and efficient solutions, leveraging the power of cloud computing.

My passion lies in staying at the forefront of technological advancements, ensuring that my skills align seamlessly with the dynamic landscape of IT. Ready to tackle challenges and drive innovation, I bring a wealth of experience to any project or team.

Sija Kuttan

Sija Kuttan

Vice President - Sales

Sija.V. K is a distinguished sales leader with a remarkable journey that spans over 15 years across diverse industries. Her expertise is a fusion of capital expenditure (CAPEX) machinery sales and the intricacies of cybersecurity.

Currently serving as the Vice President of Sales at Saxon AI, Sija adeptly navigates market dynamics, client acquisition, and channel management. Her distinguished track record of nurturing strong relationships, leading diverse teams, and driving growth underscores her as an adaptable and seasoned sales professional.

Gopi Kandukuri

Gopi Kandukuri

Chief Executive Officer

Gopi is the President and CEO of Saxon Inc since its inception and is responsible for the overall leadership, strategy, and management of the Company. As a true visionary, Gopi is quick to spot the next-generation technology trends and navigate the organization to build centers of excellence.

As a digital leader responsible for driving company growth and ROI, he believes in a business strategy built upon continuous innovation, investment in core capabilities, and a unique partner ecosystem. Gopi has served as founding member and 2018 President of ITServe, a non-profit organization of all mid-sized IT Services organization in US.

Vineesha Karri

Vineesha Karri

Associate Director - Marketing

Meet Vineesha Karri, the driving force behind our marketing endeavors. With over 12+ years of experience and a robust background in the B2B landscape across the US, EMEA, and APAC regions, she is pivotal in setting up high-performance marketing teams that drive business growth through a transformation based on new-age marketing practice.

Beyond her extensive experience driving business success across Digital, Data, AI, and Automation technologies, Vineesha’s diverse skill set shines as she collaborates with varied stakeholders across hierarchies, cultivating a harmonious and results-driven workspace.

Sridevi Edupuganti

Sridevi Edupuganti

Vice President – Cloud Solutions

Sridevi Edupuganti is an innovative leader known for strategically enhancing business opportunities through technology planning, orchestrating roadmaps, and guiding technology architecture choices. With a rich career spanning over two decades as a Senior Business and Technology Executive, she has driven teams to empower customers for digital transformation.

Her leadership fosters democratized digital experiences across enterprises. She has successfully expanded service portfolios globally, including major roles at Microsoft, NTT Data, Tech Mahindra. Proficient in diverse database technologies and Cloud platforms (AWS, Azure), she excels in operational excellence. Beyond her professional achievements, Sridevi also serves as a Health & Wellness coach, impacting IT professionals positively through engaging sessions.

Joel Jolly

Joel Jolly

Vice President – Technology

Joel has over 18 years of diverse global experience and multiple leadership assignments across Big 4 consulting, IT services and product engineering. He has distinguished himself by providing strategic vision and leadership for solving common industry problems on cutting-edge technologies.

As a leader surfacing and operationalizing next-generation ideas, he was responsible for exploring new technology directions, articulating a long-term technical vision, developing effective engineering processes, partnering with key stakeholders to build a strong internal and external brand and recruiting, mentoring, and growing great talent.

Haricharan Mylaraiah

Haricharan Mylaraiah

Senior Vice President - Strategy, Offerings & Sales Enablement

Hari is a Digital Marketer and Digital transformation specialist. He is adept at cultivating strong executive and customer relationships, utilizing data across all interactions (customers, employees, services, products) to lead cross-functionally as a strategic thought partner to install discipline, process, and methodology into a scalable company-wide customer-centric model.

He has 18+ years experience in Customer Acquisition, Product Strategy, Sales & Pre-Sales Management, Customer Success, Operations Management He is a Mechanical Engineering Graduate with MBA in International Business and Information Technology.