Gen AI in Talent management - Saxon AI
Conversational AI / September, 05 2023

Empowering human resources with Generative AI in talent management 

Generative AI is widely accepted by users across the world. As gen AI evolves, we are exploring the business use cases for gen AI in various industries. Human resources management (HRM) is a key part of any business. Like any other operations, HR operations also involve mundane, repetitive tasks, keeping HR people occupied. Should these tasks be automated, HR teams can focus more on enhancing company culture and employee experience, which will translate into productivity gains and profits. Toward that objective, let’s explore how to leverage generative AI in talent management and how it will transform the people teams. 

Five ways generative AI in HRM will transform business 

Expedite talent acquisition and hire the best

Talent acquisition is instrumental in building an organization’s workforce. The recruitment process starts with drafting the job description. And this is where challenges to recruiters start, too. Recruiters spend at least two hours writing a job description from scratch. Using generative AI can speed up this task by generating job descriptions within minutes.  
Once they share the job listings on the internet, they start receiving applications from hundreds, if not thousands, of candidates. This is where their next big challenge starts. Recruiters need to filter these applications and shortlist the potential candidates. Studies found that almost 24 hours of a recruiter’s time goes into filtering out the applications. Sadly, close to 90% of the applications are unqualified for the job. Generative AI can again play a significant role in pre-screening candidates with a series of questions and evaluating the answers. Gen AI can read resumes, which have unstructured data, and identify keywords for the desired skillset and experience. The AI technology can evaluate candidates and tag them as per their skill set. This will make life easier for recruiters.  
During the hiring process, candidates have a lot of doubts about the job role and responsibilities and company culture before deciding on the opportunity. Recruiters should clarify all these doubts to build credibility and trust. Generative AI can make a significant difference here. You can create an AI-powered chatbot that can interact with candidates and answer their questions. 

From creating job descriptions to answering candidate queries, gen AI transforms some of the key aspects of recruitment and helps you improve the time to hire.  
That said, there should always be a human in the loop to make sure the results generated by GPT are error-free and efficient. 

Enhance onboarding experience with Gen AI.

Did you know? A systematic onboarding process brings new employees up to speed 50% faster. However, human resource management faces a challenge with manual, mundane tasks involved in employee onboarding. These tasks are eating up the HR team’s time and casting a shadow over the onboarding experience. 
Gen AI, with its ability to process natural language and generate relevant responses, can help HR teams make onboarding a seamless experience for new hires. 
Letting your new employees know about your company culture, vision and mission, core values, and company policies and procedures is important. This will set the right expectations for them about what you are expecting from them and what they can expect from you. New hires get many questions, and they seek assistance. Generative AI-powered chatbots can offer them an interactive experience while answering all their queries. 

Learning and development with generative AI for growth

Once onboarded, your new employees should be trained on your company’s services or products and procedures. However, the one-size-fits-all approach wouldn’t work here as people’s pace and ability to learn vary. You need to offer personalized training sessions that would help them learn faster and better.  
Generative AI can help you create personalized learning paths and curriculum for each employee based on their job roles, qualifications, and learning history. This will help new workers get institutional knowledge more quickly. Generative AI algorithms can also dynamically change the difficulty levels of the courses based on individual progress and performance.

Fair and unbiased performance management

Performance reviews are recurring events happening annually, half-yearly or quarterly. HR team receives the performance review forms from employees and managers. For each individual, HR managers have to check long-form feedback and number-based scores. From the feedback and comments, they should evaluate how well an employee was engaged in a project, what outcomes they achieved, and what was expected. There’s a whole range of things for HR managers or the evaluators. 
Generative AI comes in handy for HR managers while evaluating employee performance. Gen AI can summarize customer and manager feedback for employees and analyze their performance metrics. Based on the analysis, gen AI can help you set realistic goals and targets for your employees. 
Employees who get to know their strengths and weaknesses can take the help of gen AI. They can ask for suggestions about career development plans. For example, an employee can ask what a person with similar strengths and weaknesses did to succeed. Or, what are the other skills he can achieve to succeed.

Cost reduction and improved efficiency 

Generative AI can eliminate a significant portion of manual work done in talent management – right from drafting job descriptions to providing training materials to new hires to managing employee performance. This saves valuable working hours for recruiters and HR professionals, which will translate into reduced operating costs for the company. By eliminating the room for human errors in most HR operations, generative AI can improve operational efficiency.  

Limitations to generative AI in HR management: 

Generative AI, although rapidly evolving, is still in its nascent stage. So, gen AI may not be giving accurate results all the time. To check whether the responses are appropriate and unbiased, you should always include a human in the loop. 

Another important thing is that enterprise-grade generative AI requires you to integrate all your enterprise data sources to fine-tune the generative AI model. Also, you should use generative AI responsibly, making sure you protect the privacy and security of your enterprise data.  

Want to leverage generative AI in HR management for your business? 

At Saxon AI, we help SMEs explore and unlock new opportunities with generative AI. Our experts uncover generative AI technology and demonstrate how you can leverage the technology in your business use cases through InnovAIte, our interactive workshop on leveraging generative AI.   

To explore how you can transform your enterprise-AI journey, sign up here

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