Azure AI for Contact Centers

Deliver human-like experiences with Gen AI powered customer interactions. Experience lower costs, better customer experience, quick response time and real-time insights.

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Do you think your call center suffers from inconsistent answers, language barriers, increasing operational costs, and long wait times? These are the most common challenges grappling the contact centers across the globe. Over time, these issues can lead to a loss of customers, impact revenue and hamper the brand reputation.

Being a Microsoft Partner, Saxon leverages Azure AI services to deliver cutting-edge Generative AI solutions for call centers. Utilizing the power of Azure AI, including its advanced machine learning models and large language models, Saxon provides tools that enhance operations by automating routine tasks and assisting agents in real-time. Enhance customer interactions, empower your agents, and unlock actionable insights to drive business success.

According to Mckinsey’s research, one of the call center companies increased problem resolutions by 14%, and reduced call handling time by 9% by implementing Gen AI in its process. Moreover, Gen AI implementation could boost productivity by 30% -40% of current operational costs.

Modern business apps what’s in it for you?

Automated Customer Support

Harness the power of Azure AI with Saxon to effortlessly handle customer queries, deliver instant information, and resolve issues autonomously. By reducing the workload on human agents, our solution ensures 24/7 support availability and significantly decreases response times.

Real-Time Agent Assistance

Empower your call agents with Azure AI tools that provide real-time support during customer interactions. By offering relevant information, suggesting responses, and summarizing conversations, our AI integration enhances agent productivity and improves key metrics such as average handling time and post-call tasks.

Sentiment Analysis

Utilize Azure AI to analyze customer sentiments in real-time, discerning emotions from voice patterns and language choices. This capability allows agents to tailor their responses appropriately, whether de-escalating tense situations or enhancing positive interactions, fostering more empathetic customer engagements.

Quality Assurance and Training

Drive excellence in customer service with Azure AI's comprehensive analysis of every interaction. From ensuring adherence to quality standards to identifying training needs, our solution converts conversation transcripts into actionable insights. This approach facilitates objective performance evaluations, supports continuous improvement, and customizes training programs based on real-world scenarios.

Personalized Customer Experience

Leverage Azure AI to understand and respond to customers' emotions, enabling personalized communication strategies that enhance satisfaction and foster loyalty. By adapting interactions based on individual preferences and behaviors, we help your contact center forge deeper connections with customers and deliver exceptional service experiences.

Predictive Analytics

Stay ahead of customer needs with Azure AI-powered predictive analytics that forecast behavior and preferences. By anticipating future demands, your contact center can optimize resource allocation, proactively address issues, and elevate overall customer satisfaction levels.

Transform Your Contact Center with Saxon and Azure AI

Empower your customer service with cutting-edge AI solutions. Enhance efficiency, boost satisfaction, and build loyalty with Saxon’s expertise in Azure AI.

How do we integrate Azure AI into your organization?

Integration with Existing Systems

Integration starts with analyzing your existing infrastructure. Whether it is your ticketing platform, CRM or telephony systems, our team will integrate Azure AI tools seamlessly in your existing system. We ensure compatibility, maintain data security, and enable smooth workflow transitions.

Training and Development

We train Azure AI models with historical data and continuously update them with new interactions, ensuring regular updates of datasets, monitoring AI performance, and refining algorithms. We help your team members to understand how to use AI enabled processes.

Scalability, customer privacy, and compliance

We implement scalable AI solutions that can scale with a growing customer base and interaction volume. We comply with all data protection guidelines and regulations and make sure that we follow customer data privacy.